Active Incident

Incident Status

Degraded Performance

Components

Voice Services

Locations

Operator Connect



January 19, 2026 6:16PM EST
INVESTIGATING

Master Ticket ID: 510733 Atlantech Online is investigating an issue affecting customers using Operator Connect. Call forwards configured in Teams which point to Auto Attendants are intermittently failing. Engineers are engaged on the issue with upstream partners and vendors. Additional updates will be provided as more information is learned.

Incident Status

Operational

Components

Voice Services

Locations

Teams Direct Routing - GCC-High



January 8, 2026 2:09PM EST
MONITORING

Engineers discovered a configuration issue, and changes were implemented to correct the static noise. Calls are now appearing to work normally, and customers are encouraged to report any recurrences of the issue to our Technical Support team at support@atlantech or 301.755.2224.

January 7, 2026 7:06AM EST
IDENTIFIED

Engineers confirmed during testing that the source of the static is likely due to a comfort noise issue. Atlantech has escalated with the relevant partners to come up with a solution. More details will be provided as soon as possible.

January 2, 2026 2:45PM EST
INVESTIGATING

Engineers are continuing to investigate the issue, and testing is currently being performed to isolate the cause. Additional updates will be provided as soon as possible.

December 31, 2025 2:25PM EST
INVESTIGATING

Master Ticket ID: 509094 Atlantech is currently investigating an issue affecting GCC High audio conferencing. Some users have reported static while dialing into a conference call from an outside number. Engineers are investigating, and more details will be provided as they are learned.

Value Added Services




Operational

General Connectivity Services




Operational

Voice Services




Degraded Performance

Data Center, Colocation and Hosting




Operational

Ethernet - Arlington, VA




Operational

Ethernet - Bethesda, MD




Operational

Ethernet - Fairfax, VA




Operational

Ethernet - Gaithersburg, MD




Operational

Ethernet - Germantown, MD




Operational

Ethernet - Herndon, VA




Operational

Ethernet - McLean, VA




Operational

Ethernet - Philadelphia, PA




Operational

Ethernet - Rockville, MD




Operational

Ethernet - Silver Spring, MD




Operational

Ethernet - Vienna, VA




Operational

Ethernet - Washington, DC




Operational

Atlantech Internal Systems




Operational

Ethernet - Columbia, MD




Operational

Testing (Internal)




Operational

Ethernet- Chantilly, VA




Operational

Ethernet- Boydton, VA




Operational

Scheduled Maintenance

Schedule

February 26, 2026 9:00PM - February 27, 2026 1:00AM EST

Components

General Connectivity Services

Locations

Dedicated Ethernet Services

Description

Type of Work: Atlantech Engineers will be making routing updates out of our DC and LA region to improve inter-site connectivity. Expected Impact: Customers transiting our DC and LA region may experience brief interruption of service, packet loss, and/or latency during network convergence. For Questions - Please contact Atlantech Tech Support at support@atlantech.net or call (301) 755-2260.