Planned Maintenance In Progress

Incident Status

Operational

Components

General Connectivity Services

Locations

Dedicated Ethernet Services



March 14, 2024 1:11PM EDT
[Investigating] Tuesday's incident with Microsoft connectivity continues to be fully mitigated. Microsoft is investigating the issue to determine the root cause of the disruption in reaching sites with the Microsoft.com domain, and further updates will be posted as they are made available

March 13, 2024 12:02PM EDT
[Investigating] Yesterday's incident with Microsoft connectivity continues to be fully mitigated. Atlantech Online engineers continue to follow up with Microsoft to determine the root cause of the disruption in reaching sites within the microsoft.com domain via Microsoft's Washington, DC point-of-presence. If a maintenance is needed, a separate notification will be posted with details. Further updates will be provided as new information is learned.

March 12, 2024 4:33PM EDT
[Identified] Atlantech Online Engineers have instituted a temporary mitigation that should resolve issues with reaching sites within the microsoft.com domain. An emergency maintenance will be scheduled to implement a permanent fix and a separate notification will be sent containing details.

March 12, 2024 2:31PM EDT
[Investigating] Master Ticket ID: 437199 Atlantech Online is aware of an issue affecting the ability of some customers to reach web pages in the microsoft.com domain. Engineers are investigating and further updates will be provided as new information is learned.

Incident Status

Degraded Performance

Components

Data Center, Colocation and Hosting

Locations

Rockville, MD Data Center



March 7, 2024 10:42AM EST
[Investigating] Master Ticket ID: 436683 Atlantech Engineers are currently investigating an ongoing issue with some colocation customers not being able to consistently open their cabinet doors via the hand scanner. This is currently only affecting the Rockville Data Center site. Further updates on this issue will be posted as they are learned. Technicians are available onsite to manually open cabinet doors for customers that are affected.
HQ Firewall Failover TestPlanned Maintenance

Description

The HQ Firewall Deployment Project will test HA failover of our firewall cluster. This will also ensure that if the primary firewall was to fail the backup will take over as designed. There is no customer impact.

Components

Ethernet - Rockville, MD, Ethernet - Silver Spring, MD

Locations

1010 Wayne Ave, 1201 Seven Locks Rd

Schedule

December 20, 2023 6:00AM - 5:00PM EST



December 20, 2023 9:24AM EST
[Update] AOI Staff, Maintenance is currently underway; HQ is currently up and running all internal services over the standby firewall. Please advise NetOps is you have issue with internal services.

Value Added Services




Operational

General Connectivity Services




Partial Service Disruption

Voice Services




Operational

Data Center, Colocation and Hosting




Operational

Ethernet - Arlington, VA




Operational

Ethernet - Bethesda, MD




Operational

Ethernet - Fairfax, VA




Operational

Ethernet - Gaithersburg, MD




Operational

Ethernet - Germantown, MD




Operational

Ethernet - Herndon, VA




Operational

Ethernet - McLean, VA




Service Disruption

Ethernet - Philadelphia, PA




Operational

Ethernet - Rockville, MD




Service Disruption

Ethernet - Silver Spring, MD




Operational

Ethernet - Vienna, VA




Operational

Ethernet - Washington, DC




Operational

Atlantech Internal Systems




Operational

Ethernet - Columbia, MD




Operational

Scheduled Maintenance

Schedule

October 25, 2023 7:00PM - 11:00PM EDT

Components

Value Added Services, Data Center, Colocation and Hosting

Locations

DNS, Rockville, MD Data Center, Silver Spring, MD Data Center

Description

The A10 Load Balancer requires a software upgrade in order to get the devices back under support from the vendor. NetOps currently have two A10 Load Balancers, one in SS and the other one is in RDC. The Load Balancers will be upgraded one at time. These devices are clustered in Active/Standby mode so the standby unit will be upgrade. The upgrade will be performed from SS HQ office to avoid file transfer delay. Downtime is not expected during this maintenance.

Schedule

October 26, 2023 4:00PM - 8:00PM EDT

Components

Value Added Services, Data Center, Colocation and Hosting

Locations

DNS, Rockville, MD Data Center, Silver Spring, MD Data Center

Description

The code upgrade last night has a bug that it's affecting our DNS operations. An Emergency Maintenance will happen to upgrade to a newer code address DNS instability.