Active Incident
Operator Connect Call IssuesOperational

Incident Status

Operational

Components

Voice Services

Locations

Teams Calling


April 4, 2024 4:08PM EDT
[Monitoring] Microsoft has implemented a change to resolve the inbound calling issues with Operator Connect. Atlantech Engineers have tested and calls are completing correctly. Atlantech Engineers continue to monitor to ensure stability across the platform. Further updates will be provided as new information is learned.

April 4, 2024 8:55AM EDT
[Investigating] Microsoft engineers continue to work toward resolution for inbound calling issues on Operator Connect. Outbound calling continues to be unaffected. Further updates will be provided as new information is learned.

April 3, 2024 7:50PM EDT
[Investigating] Master Ticket ID: 439509 Atlantech Online has been alerted to a call completion issue within the Operator Connect service. Engineers are currently investigating and further details will be posted as they become available.
Customer Cabinet Hand Scanner IssueDegraded Performance

Incident Status

Degraded Performance

Components

Data Center, Colocation and Hosting

Locations

Rockville, MD Data Center


March 7, 2024 10:42AM EST
[Investigating] Master Ticket ID: 436683 Atlantech Engineers are currently investigating an ongoing issue with some colocation customers not being able to consistently open their cabinet doors via the hand scanner. This is currently only affecting the Rockville Data Center site. Further updates on this issue will be posted as they are learned. Technicians are available onsite to manually open cabinet doors for customers that are affected.

Value Added Services




Operational

General Connectivity Services




Operational

Voice Services




Operational

Data Center, Colocation and Hosting




Operational

Ethernet - Arlington, VA




Operational

Ethernet - Bethesda, MD




Operational

Ethernet - Fairfax, VA




Operational

Ethernet - Gaithersburg, MD




Operational

Ethernet - Germantown, MD




Operational

Ethernet - Herndon, VA




Operational

Ethernet - McLean, VA




Operational

Ethernet - Philadelphia, PA




Operational

Ethernet - Rockville, MD




Operational

Ethernet - Silver Spring, MD




Operational

Ethernet - Vienna, VA




Operational

Ethernet - Washington, DC




Operational

Atlantech Internal Systems




Operational

Ethernet - Columbia, MD




Operational

Scheduled Maintenance

A10 Load Balancer OS Upgrade Planned Maintenance

Schedule

October 25, 2023 7:00PM - 11:00PM EDT

Components

Value Added Services, Data Center, Colocation and Hosting

Locations

DNS, Rockville, MD Data Center, Silver Spring, MD Data Center

Description

The A10 Load Balancer requires a software upgrade in order to get the devices back under support from the vendor. NetOps currently have two A10 Load Balancers, one in SS and the other one is in RDC. The Load Balancers will be upgraded one at time. These devices are clustered in Active/Standby mode so the standby unit will be upgrade. The upgrade will be performed from SS HQ office to avoid file transfer delay. Downtime is not expected during this maintenance.
Emergency Maintenance - A10 Load Balancer OS UpgradePlanned Maintenance

Schedule

October 26, 2023 4:00PM - 8:00PM EDT

Components

Value Added Services, Data Center, Colocation and Hosting

Locations

DNS, Rockville, MD Data Center, Silver Spring, MD Data Center

Description

The code upgrade last night has a bug that it's affecting our DNS operations. An Emergency Maintenance will happen to upgrade to a newer code address DNS instability.
Scheduled Maintenance 05/06/2024 at 11:00 PM ET - Voice ServersPlanned Maintenance

Schedule

May 6, 2024 11:00PM - May 7, 2024 5:30AM EDT

Components

Voice Services

Locations

National Voice, Hosted PBX

Description

Planned Start: May 6th, 2024 11:00PM EST Expected End: May 7th, 2024 05:30AM EST Service/Equipment: Atlantech Voice Servers Type of work: Atlantech Online engineers will be performing further maintenance on each of the voice servers. This maintenance is to enhance organization and administration of voice systems. Expected Impact: To avoid downtime, Atlantech Online engineers will migrate active traffic to standby systems during the maintenance period.