Atlantech Online

Active Incident

Service Interruption at 8070 Georgia Ave, Silver Spring MDOperational

Incident Status

Operational

Components

Ethernet - Silver Spring, MD

Locations

8070 Georgia Avenue

July 27, 2021 11:08AM EDT

[Monitoring] Atlantech Online network monitoring indicates that our building switch at 8070 Georgia Ave is now reachable. Building management reports that they were able to reboot the UPS on site. Customer services are now operating as normal. We will be monitoring services over the next 24 hours to ensure stability.

July 26, 2021 7:51PM EDT

[Investigating] Master Ticket ID: 345175 Incident Start Date and Time: 7/26/2021 7:05 PM Atlantech Online monitoring has detected a service interruption affecting customers at 8070 Georgia Ave, Silver Spring MD. Initial investigating indicates that there is a power event in the area. Further details will be posted as they are learned.

Value Added Services

Cloud Backup Services DNS SD-WAN

Operational

General Connectivity Services

Cloud Exchange Services DSL Services Dedicated Ethernet Services Ethernet over Copper Services T1 Services Transport Circuits

Operational

Voice Services

UCaaS International Calling National Voice Regional Voice Customer Journey Platform (CJP)

Operational

Data Center, Colocation and Hosting

Ashburn Data Center Rockville Data Center Silver Spring Data Center Web Hosting and VPS Washington Data Center Philadelphia Data Center

Operational

Ethernet - Alexandria, VA

1330 Braddock Place

Operational

Ethernet - Arlington, VA

1215/1225/1235 South Clark Street 1550 Crystal Drive 2001 Jefferson Davis Highway 2011 Crystal Drive 2121 Crystal Drive 2200 Clarendon Boulevard 2200 Wilson Boulevard 2231 Crystal Drive 2345 Crystal Drive 241 12th Street 2451 Crystal Drive 1750 Crystal Drive 1800/1801/1900/1901 South Bell Street 2100 Crystal Drive 2200 Crystal Drive 1421 JD Hwy/1401 S. Clark Street 223 23rd Street/2211 JD Hwy 1777 N. Kent Street 200/201 12th Street South 1919 S. Eads Street 800 N. Glebe Road 950 N. Glebe Road 1777 N. Kent Street 2300 Wilson Boulevard 1300 17th Street N 901 N. Glebe Road 1300 Wilson Boulevard 1911 Fort Myer Drive 4601 North Fairfax Drive

Operational

Ethernet - Bethesda, MD

2 Bethesda Metro Center 3 Bethesda Metro Center 4330 East West Highway 4340 East West Highway 4350 East West Highway 4500 East West Highway 4550 Montgomery Lane 4720 Montgomery Lane 5454 Wisconsin Ave 6701 Democracy Boulevard 7101 Wisconsin Avenue 7200 Wisconsin Avenue 7475 Wisconsin Avenue 7500 Old Georgetown Road 7550 Wisconsin Avenue 7600 Wisconsin Avenue 7700 Old Georgetown Road 4747 Bethesda Way

Operational

Ethernet - Fairfax, VA

1199 N. Fairfax Street

Operational

Ethernet - Gaithersburg

438 North Frederick Avenue

Operational

Ethernet - Germantown, MD

12800 Middlebrook Road 20271 Goldenrod Lane

Operational

Ethernet - Herndon, VA

13241 Woodland Park Road

Operational

Ethernet - McLean, VA

2000 Corporate Ridge

Operational

Ethernet - Philadelphia, PA

401 N. Broad Street

Operational

Ethernet - Rockville, MD

11200 Rockville Pike 11300 Rockville Pike 11921 Rockville Pike 1201 Seven Locks Road 12601 Twinbrook Parkway 1401 Rockville Pike 1445 Research Boulevard 1451 Rockville Pike 15005 Shady Grove Road 155 Gibbs Street 1801 Rockville Pike 2275 Research Boulevard 451 Hungerford Drive 5515 Security Lane 5515 Security Lane 6000 Executive Boulevard 6101 Executive Boulevard 6110 Executive Boulevard 6700 Rockledge Drive 820 West Diamond Avenue 9410 Key West Avenue 9420 Key West Avenue 9430 Key West Avenue 9605 Medical Center Drive 9707 Medical Center Drive 9850 Key West Avenue 6116 Executive Blvd 9244 - 15810 Gaither Road 77 Upper Rock Circle

Operational

Ethernet - Silver Spring, MD

1010 Wayne Avenue 1100 Wayne Avenue 8070 Georgia Avenue 8401 Colesville Road 8403 Colesville Road 8405 Colesville Road 8455 Colesville Road 8484 Georgia Avenue 8601 Georgia Avenue 8757 Georgia Avenue 962 Wayne Avenue 10750 Columbia Pike

Operational

Ethernet - Vienna, VA

8010 Tysons Corner Drive 8065 Leesburg Pike

Operational

Ethernet - Washington, DC

1101 K Street NW 1775 K. Street NW 1350 Connecticut Ave, NW 1259 Eye Street NW 1300 Connecticut Ave NW 1201 Connecticut Avenue 1901 L Street NW 4301 Connecticut Avenue 700 K Street, NW

Operational

Atlantech Internal Systems

Care Helpdesk System

Operational

Scheduled Maintenance

Transport Provider MaintenancePlanned Maintenance

Schedule

July 28, 2021 10:00PM - July 29, 2021 2:00AM EDT

Components

General Connectivity Services

Locations

Dedicated Ethernet Services

Description

Master Ticket ID: 345335 Service/Equipment: Transport provider network interconnect Type of work: Upgrading network interconnect to higher bandwidth capacity Expected Impact: Customer circuits on the affected interconnect may experience a brief period of downtime during the maintenance window.

Emergency Transport Provider MaintenancePlanned Maintenance

Schedule

July 29, 2021 12:00AM - 6:00AM EDT

Components

General Connectivity Services

Locations

Ethernet over Copper Services

Description

Master Ticket ID: 344804 Type of work: Device replacement/reboot on infrastructure platform. Expected Impact: Service disruption for the duration of the maintenance. Reason for maintenance: One of Atlantech Online's transport partners will be performing emergency maintenance on their infrastructure. Affected circuits primarily in the Alexandria, VA, and Bethesda, MD areas could be down during the entire maintenance window.

StatusHistory Report Issue

Service Interruption at 8070 Georgia Ave, Silver Spring MDOperational

Scheduled Maintenance

Transport Provider MaintenancePlanned Maintenance

Emergency Transport Provider MaintenancePlanned Maintenance

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