Master Ticket ID: 305751
Engineers will be making a configuration change on our least cost router to correct a calling data correlation issue. This configuration change is not service affecting and has been recommended by the the software vendor. Engineers will be monitoring network-wide calling before and after the configuration change takes place and will rollback immediately if any adverse behavior is noticed.
UCaaS, International Calling, National Voice, Regional Voice
Master Ticket ID: 305417
Type of Work: A fiber provider partner has informed us of a software upgrade maintenance being performed on hardware in their network.
Customer Impact: Customers utilizing Crown Castle to connect to the Atlantech Online network can expect an outage to last up to 2.5 hours.