[Monitoring] Atlantech Online network monitoring indicates that our building switch at 8070 Georgia Ave is now reachable. Building management reports that they were able to reboot the UPS on site. Customer services are now operating as normal. We will be monitoring services over the next 24 hours to ensure stability.
July 26, 2021 7:51PM EDT
[Investigating] Master Ticket ID: 345175
Incident Start Date and Time: 7/26/2021 7:05 PM
Atlantech Online monitoring has detected a service interruption affecting customers at 8070 Georgia Ave, Silver Spring MD. Initial investigating indicates that there is a power event in the area. Further details will be posted as they are learned.
Master Ticket ID: 345335
Service/Equipment: Transport provider network interconnect
Type of work: Upgrading network interconnect to higher bandwidth capacity
Expected Impact: Customer circuits on the affected interconnect may experience a brief period of downtime during the maintenance window.
Master Ticket ID: 344804
Type of work: Device replacement/reboot on infrastructure platform.
Expected Impact: Service disruption for the duration of the maintenance.
Reason for maintenance: One of Atlantech Online's transport partners will be performing emergency maintenance on their infrastructure. Affected circuits primarily in the Alexandria, VA, and Bethesda, MD areas could be down during the entire maintenance window.