Active Incident

Incident Status

Operational

Components

Ethernet - Silver Spring, MD

Locations

8070 Georgia Avenue



July 27, 2021 11:08AM EDT
[Monitoring] Atlantech Online network monitoring indicates that our building switch at 8070 Georgia Ave is now reachable. Building management reports that they were able to reboot the UPS on site. Customer services are now operating as normal. We will be monitoring services over the next 24 hours to ensure stability.

July 26, 2021 7:51PM EDT
[Investigating] Master Ticket ID: 345175 Incident Start Date and Time: 7/26/2021 7:05 PM Atlantech Online monitoring has detected a service interruption affecting customers at 8070 Georgia Ave, Silver Spring MD. Initial investigating indicates that there is a power event in the area. Further details will be posted as they are learned.

Value Added Services




Operational

General Connectivity Services




Operational

Voice Services




Operational

Data Center, Colocation and Hosting




Operational

Ethernet - Alexandria, VA




Operational

Ethernet - Arlington, VA




Operational

Ethernet - Bethesda, MD




Operational

Ethernet - Fairfax, VA




Operational

Ethernet - Gaithersburg




Operational

Ethernet - Germantown, MD




Operational

Ethernet - Herndon, VA




Operational

Ethernet - McLean, VA




Operational

Ethernet - Philadelphia, PA




Operational

Ethernet - Rockville, MD




Operational

Ethernet - Silver Spring, MD




Operational

Ethernet - Vienna, VA




Operational

Ethernet - Washington, DC




Operational

Atlantech Internal Systems




Operational

Scheduled Maintenance

Schedule

July 28, 2021 10:00PM - July 29, 2021 2:00AM EDT

Components

General Connectivity Services

Locations

Dedicated Ethernet Services

Description

Master Ticket ID: 345335 Service/Equipment: Transport provider network interconnect Type of work: Upgrading network interconnect to higher bandwidth capacity Expected Impact: Customer circuits on the affected interconnect may experience a brief period of downtime during the maintenance window.

Schedule

July 29, 2021 12:00AM - 6:00AM EDT

Components

General Connectivity Services

Locations

Ethernet over Copper Services

Description

Master Ticket ID: 344804 Type of work: Device replacement/reboot on infrastructure platform. Expected Impact: Service disruption for the duration of the maintenance. Reason for maintenance: One of Atlantech Online's transport partners will be performing emergency maintenance on their infrastructure. Affected circuits primarily in the Alexandria, VA, and Bethesda, MD areas could be down during the entire maintenance window.