Planned Maintenance In Progress

Incident Status

Operational

Components

Ethernet - Arlington, VA

Locations

1550 Crystal Drive, 2001 Jefferson Davis Highway, 2011 Crystal Drive, 2121 Crystal Drive, 2231 Crystal Drive, 2345 Crystal Drive, 241 12th Street, 2451 Crystal Drive, 1750 Crystal Drive, 1800/1801/1900/1901 South Bell Street, 2100 Crystal Drive, 2200 Crystal Drive, 1421 JD Hwy/1401 S. Clark Street, 223 23rd Street/2211 JD Hwy, 200/201 12th Street South



August 5, 2020 3:46PM EDT
[Monitoring] Building engineers continue to work to locate and repair the leak that caused yesterday's outage at 1550 Crystal Drive. A workaround has been installed by the building engineers to prevent further leakage into our cabinet while the issue is being worked on.

August 4, 2020 6:54PM EDT
[Monitoring] Our tech has replaced suspected damaged power components in our switch and services are being restored. Building engineering is still investigating the source of the leak and attempting to fix it to prevent further damage or loss of service to our equipment.

August 4, 2020 6:03PM EDT
[Identified] Our tech is on site at 1550 Crystal Drive, reporting water damage due to a leak in the ceiling above our equipment rack. Building engineers and a construction manager are with our tech investigating the leak. Service restoration will be delayed, as to prevent further equipment damage. There is no ETR at this time.

August 4, 2020 5:12PM EDT
[Identified] Tech is en route to the location. Current ETA is 17:45 EDT. Further updates will be posted as they are learned.

August 4, 2020 4:45PM EDT
[Investigating] A customer aggregation switch in 1550 Crystal Drive is currently non-responsive to direct console access. We are dispatching a tech with a replacement device. ETA is currently 1730 EDT.

August 4, 2020 4:31PM EDT
[Investigating] Master Ticket ID: 315435 Incident Start Date and Time: 16:17 EDT Atlantech Online monitoring has detected a service interruption affecting customers in Arlington, VA. Engineers are investigating the issue and further details will be posted as they are learned.

Incident Status

Operational

Components

Data Center, Colocation and Hosting

Locations

Rockville Data Center



August 3, 2020 5:10PM EDT
[Investigating] Master Ticket ID: 315344 Dear Customers, Please be advised that National Weather Service has issued a Tropical Storm Warning for Central and Southeast Montgomery County, MD until 10:15PM EDT. Atlantech Online is monitoring the situation closely. All emergency equipment and the 24/7 NOC at our Rockville Data Center is online and ready to respond. If you have any questions regarding this notification, please contact us at support@atlantech.net or call us at (301)755-2260. Thank you. Atlantech Online Data Center Operations.

Description

Master Ticket ID: 314862 Service/Equipment: DSL/EoC Services Type of work: Our transport provider partner, GTT, will be performing a circuit migration to new equipment. Expected Impact: All DSL and EoC customers serviced by GTT are expected to experience a momentary loss of service as the circuit is moved to the new hardware.

Components

General Connectivity Services

Locations

Ethernet over Copper Services, DSL Services

Schedule

August 6, 2020 1:00AM - 6:00AM EDT



August 6, 2020 1:00AM EDT
[Update] Scheduled maintenance is starting.

Value Added Services




Operational

General Connectivity Services




Planned Maintenance

Voice Services




Operational

Data Center, Colocation and Hosting




Operational

Ethernet - Alexandria, VA




Operational

Ethernet - Arlington, VA




Partial Service Disruption

Ethernet - Bethesda, MD




Operational

Ethernet - Fairfax, VA




Operational

Ethernet - Gaithersburg




Operational

Ethernet - Germantown, MD




Operational

Ethernet - Herndon, VA




Operational

Ethernet - Philadelphia, PA




Operational

Ethernet - Rockville, MD




Operational

Ethernet - Silver Spring, MD




Operational

Ethernet - Vienna, VA




Operational

Ethernet - Washington, DC




Operational

Scheduled Maintenance

Schedule

August 12, 2020 9:00AM - 11:00AM EDT

Components

Data Center, Colocation and Hosting

Locations

Rockville Data Center

Description

Master Ticket ID: 315089 Service/Equipment: Uninterruptable Power System (UPS) Type of work: Routine Preventative Maintenance (PM) Expected Impact: None. Affected UPS will be placed in bypass during the maintenance and the load will be supported by utility.

Schedule

August 12, 2020 12:00PM - 3:00PM EDT

Components

Data Center, Colocation and Hosting

Locations

Silver Spring Data Center

Description

Master Ticket ID: 315090 Service/Equipment: Uninterruptable Power System (UPS) Type of work: Routine Preventative Maintenance (PM) Expected Impact: None. Affected UPS will be placed in bypass during the maintenance and the load will be supported by utility.