Atlantech Online

Active Incident

8070 Georgia Ave Building Switch OutageOperational

Incident Status

Operational

Components

Ethernet - Silver Spring, MD

Locations

8070 Georgia Avenue

January 16, 2020 3:15PM EST

[Investigating] Master Ticket ID: 300234 Atlantech Online is aware that our building swtich at 8070 Georgia Ave is has lost connection. Technical Support Agents are working to confirm building power as well as connections to our equipment and restore service.

January 16, 2020 4:15PM EST

[Identified] Atlantech Online engineers have determined that the building switch at 8070 Georgia Ave, Silver Spring, MD is inoperable. Atlantech Online engineers are in the process of replacing the building switch with an estimated time of 30 minutes.

January 16, 2020 5:55PM EST

[Monitoring] Atlantech Online Engineers have replaced the building switch at 8070 Georgia Ave and service has been restored. Atlantech Online Engineers will be monitoring the building switch for 24 hours to ensure stability.

Value Added Services

Cloud Backup Services DNS SD-WAN

Operational

General Connectivity Services

Cloud Exchange Services DSL Services Dedicated Ethernet Services Ethernet over Copper Services T1 Services Transport Circuits

Operational

Voice Services

UCaaS International Calling National Voice Regional Voice Customer Journey Platform (CJP)

Operational

Data Center, Colocation and Hosting

Ashburn Data Center Rockville Data Center Silver Spring Data Center Web Hosting and VPS Washington Data Center

Operational

Ethernet - Alexandria, VA

1330 Braddock Place

Operational

Ethernet - Arlington, VA

1215/1225/1235 South Clark Street 1550 Crystal Drive 2001 Jefferson Davis Highway 2011 Crystal Drive 2121 Crystal Drive 2200 Clarendon Boulevard 2200 Wilson Boulevard 2231 Crystal Drive 2345 Crystal Drive 241 12th Street 2451 Crystal Drive 1750 Crystal Drive 1800/1801/1900/1901 South Bell Street 2100 Crystal Drive 2200 Crystal Drive 1421 JD Hwy/1401 S. Clark Street 223 23rd Street/2211 JD Hwy 1777 N. Kent Street 200/201 12th Street South 1919 S. Eads Street

Operational

Ethernet - Bethesda, MD

2 Bethesda Metro Center 3 Bethesda Metro Center 4330 East West Highway 4340 East West Highway 4350 East West Highway 4500 East West Highway 4550 Montgomery Lane 4720 Montgomery Lane 5454 Wisconsin Ave 6701 Democracy Boulevard 7101 Wisconsin Avenue 7200 Wisconsin Avenue 7475 Wisconsin Avenue 7500 Old Georgetown Road 7550 Wisconsin Avenue 7600 Wisconsin Avenue 7700 Old Georgetown Road

Operational

Ethernet - Fairfax, VA

1199 N. Fairfax Street

Operational

Ethernet - Gaithersburg

438 North Frederick Avenue

Operational

Ethernet - Germantown, MD

12800 Middlebrook Road 20271 Goldenrod Lane

Operational

Ethernet - Philadelphia, PA

401 N. Broad Street

Operational

Ethernet - Rockville, MD

11200 Rockville Pike 11300 Rockville Pike 11921 Rockville Pike 1201 Seven Locks Road 12601 Twinbrook Parkway 1401 Rockville Pike 1445 Research Boulevard 1451 Rockville Pike 15005 Shady Grove Road 155 Gibbs Street 1801 Rockville Pike 2275 Research Boulevard 451 Hungerford Drive 5515 Security Lane 5515 Security Lane 6000 Executive Boulevard 6101 Executive Boulevard 6110 Executive Boulevard 6700 Rockledge Drive 820 West Diamond Avenue 9410 Key West Avenue 9420 Key West Avenue 9430 Key West Avenue 9605 Medical Center Drive 9707 Medical Center Drive 9850 Key West Avenue 6116 Executive Blvd 9244 - 15810 Gaither Road

Operational

Ethernet - Silver Spring, MD

1010 Wayne Avenue 1100 Wayne Avenue 8070 Georgia Avenue 8401 Colesville Road 8403 Colesville Road 8405 Colesville Road 8455 Colesville Road 8484 Georgia Avenue 8601 Georgia Avenue 8757 Georgia Avenue 962 Wayne Avenue

Service Disruption

Ethernet - Vienna, VA

8010 Tysons Corner Drive 8065 Leesburg Pike

Operational

Ethernet - Washington, DC

1101 K Street NW 1775 K. Street NW 1350 Connecticut Ave, NW 1259 Eye Street NW 1300 Connecticut Ave NW

Operational

Scheduled Maintenance

Router Software Upgrades - Ashburn Data CenterPlanned Maintenance

Schedule

January 22, 2020 10:00PM - January 23, 2020 6:00AM EST

Components

Data Center, Colocation and Hosting

Locations

Ashburn Data Center

Description

Master Ticket ID: 299978 Reason for Maintenance: We will be upgrading software in core routes in our Ashburn data center. Customer impact is expected to be minimal, as traffic will be re-routed through alternate paths/devices while the upgrades are occurring.

StatusHistory Report Issue

8070 Georgia Ave Building Switch OutageOperational

Scheduled Maintenance

Router Software Upgrades - Ashburn Data CenterPlanned Maintenance

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