[Monitoring] Atlantech Online has been informed that the fiber team has made repairs. However, another dispatch will be needed to complete repairs and ensure stability. At this time we are seeing customer services restored. Further updates on the next dispatch will be provided as new information becomes available.
August 26, 2020 7:36PM EDT
[Identified] The fiber team is currently on site performing repairs. No estimated time of repair has been provided at this time. Further updates will be provided as new information becomes available.
August 26, 2020 4:42PM EDT
[Identified] Atlantech Online Technical Support has been notified that the fiber repair team is en route to the site with an ETA of 6 PM. Further updates will be provided as new information becomes available.
August 26, 2020 3:31PM EDT
[Identified] A construction crew performing work in 9605 Medical Center Drive has cut the fiber connecting this building to our fiber ring. Our fiber provider has been notified and they are arranging a dispatch to repair their fiber. Further updates will be posted as they are learned.
August 26, 2020 2:04PM EDT
[Identified] Master Ticket ID: 317161
Incident Start Date and Time: 8/26/2020 12:45PM
Atlantech Online monitoring has detected a service interruption affecting customers at 9601 and 9605 Medical Center Drive. Technical Support has determined the cause is due to a fiber cut at 9605 Medical Center Drive. Further details will be provided as new information becomes available.
September 21, 2020 8:00PM - September 22, 2020 6:00AM EDT
Data Center, Colocation and Hosting
Ashburn Data Center
Master Ticket ID: 303369
Service/Equipment: Core Routing / Core Routing Equipment
Type of work: We will be upgrading hardware in core routing devices.
Expected Impact: Customer impact is expected to be minimal, as customer traffic will be routed through alternate paths during the maintenance. Brief periods of increased latency may occur while routing reconverges upon hardware reload.
Dedicated Ethernet Services, Transport Circuits, 2 Bethesda Metro Center, 3 Bethesda Metro Center, 4330 East West Highway, 4340 East West Highway, 4350 East West Highway, 5454 Wisconsin Ave, 8401 Colesville Road, 8403 Colesville Road, 8405 Colesville Road, 8455 Colesville Road, 8484 Georgia Avenue, 8601 Georgia Avenue, 8757 Georgia Avenue
Master Ticket ID: 318154
Service/Equipment: Transport Circuits / Bethesda and Silver Spring Region
Type of work: A fiber provider will be performing maintenance to replace a damaged splice case near Connecticut Avenue and Club Drive in Chevy Chase, MD.
Expected Impact: We are not expecting this maintenance to be service affecting, as this work is being done on internal Atlantech fiber circuits with diverse paths. However, there is a possibility that due to the scope of the maintenance being performed, customers in Dedicated Ethernet buildings in the Bethesda/Chevy Chase/Silver Spring region may experience a service interruption.
September 28, 2020 10:00PM - September 29, 2020 6:00AM EDT
Ethernet - Bethesda, MD
5454 Wisconsin Ave
Master Ticket ID: 318687
Service/Equipment: Dedicated Ethernet / 5454 Wisconsin Avenue, Bethesda
Type of work: Our provider has notified us of a fiber maintenance that will be performed to migrate the connectivity of 5454 Wisconsin Avenue to new hardware.
Expected Impact: Customers in 5454 Wisconsin Avenue, Bethesda, MD are expected to experience a brief service interruption not expected to last more than 15 minutes while this migration occurs.