October 11, 2019 1:41PM EDT
[Investigating] Master Ticket ID: 293997
Atlantech Online is aware of the service disruption at the 8065 Leesburg Pike location. Technical Support agents are working to pinpoint the root cause and resolve the issue as quickly as possible. At this time the issue does not look to be building power related. Atlantech Online is dispatching out a technician to investigate our equipment.
October 12, 2019 10:05AM EDT
[Investigating] Atlantech Online Technical Support agents are continuing to work with our vendor partner to schedule a dispatch to the 8065 Leesburg Pike location to have the building circuit investigated.
October 12, 2019 12:12PM EDT
[Investigating] Atlantech Online has been informed by our fiber vendor that a technician should arrive momentarily to begin troubleshooting the building circuit. Atlantech Online has not been provided with an estimated time of repair. Updates will be provided as information becomes available.
October 12, 2019 12:12PM EDT
[Investigating] Atlantech Online has been informed by our fiber vendor that a technician should arrive momentarily to begin troubleshooting the building circuit. Atlantech Online has not been provided with an estimated time of repair. Updates will be provided as information becomes available.
October 12, 2019 2:31PM EDT
[Identified] Atlantech Online's vendor partner has found the reason for the outage at 8065 Leesburg Pike is due to a fiber cut. At this time our vendor partner is working to get our circuit with them up via temporary means while they work to fix the fiber cut. No ETR yet on either the repair or the temporary fix. Atlantech Online Technical Support agents are working closing with our vendor partner for updates.
October 12, 2019 7:27PM EDT
[Identified] Atlantech Online's Vendor Partner is currently working to excavate the sidewalk in order to begin the fiber cut repair. The vendor partner is unable to move Atlantech Online's circuit to an alternative path, as the only viable alternative path was also damaged by the fiber cut. At this time there is still not ETR on when the fiber cut will be repaired. Atlantech Online Technical Support agents will continue to stay on top of our vendor partner for updates and provide them accordingly.
October 12, 2019 9:59PM EDT
[Identified] Atlantech Online's vendor partner has communicated that the damage to the fiber circuit feeding the 8065 Leesburg Pike location is extremely severe. At this time, ETR is unknown. The vendor partner is stating that they will need to make extensive repairs. Atlantech Online Technical Support agents will continue to get updates throughout the overnight.
October 13, 2019 8:54AM EDT
[Monitoring] Atlantech Online Vendor Partner completed repairs to the fiber circuit for the 8065 Leesburg Pike location this morning around 5:30 am. Atlantech Online Technical Support and Network agents will be monitoring the circuit for twenty-four hours to make sure there are no lingering issues since the repair. Should you see any issues with your service, please contact Technical Support at 301-755-2260, or email at support@atlantech.net
