Planned Maintenance In Progress

Incident Status

Operational

Components

General Connectivity Services, Ethernet - Washington, DC

Locations

Dedicated Ethernet Services, 1201 Connecticut Avenue



June 3, 2020 10:58PM EDT
[Monitoring] Atlantech Online has been informed by our fiber partner that the repairs to the fiber cut have been completed. Atlantech Online network monitoring indicates that all affected customer services have been restored. Atlantech Online will monitor the services affected by the fiber cut for 24 hours to ensure stability.

June 3, 2020 5:48PM EDT
[Identified] Atlantech Online's fiber partner has provided an estimated time to repair of 10:00 PM EST. Atlantech Online Technical Support will continue to stay engaged with our fiber partner. Additional updates will be provided as new information becomes available.

June 3, 2020 3:14PM EDT
[Identified] Master Ticket - Service Interruption - 1201 Connecticut Avenue, Washington DC Atlantech Online fiber provider has reported crews have arrived at the location of Cheltenham Cir and Ashburn Village Rd in Ashburn,VA. The repair crew has identifed where the cut fiber is and are beginning to work to repair the damage. A this time there is still no estimated time of repair has been given as of yet. Atlantech Online Technical Staff will continue to work with our partner to get timely updates.

June 3, 2020 1:22PM EDT
[Identified] Master Ticket - Service Interruption - 1201 Connecticut Avenue, Washington DC Atlantech Online fiber provider has reported crews are already being dispatched to the intersection of Cheltenham Cir and Ashburn Village Rd in Ashburn,VA as this is the location of the fiber cut. ETA on the dispatch is 3pm, June 3rd, 2020. No estimated time of repair has been given as of yet. Atlantech Online Technical Staff will continue to work with our partner to get timely updates.

June 3, 2020 12:15PM EDT
[Identified] Master Ticket ID: 310429 Engineers are aware of a possible fiber cut affecting customers in 1201 Connecticut Avenue in Washington, DC. Our fiber provider has been contacted and a ticket has been opened with them. They report crews are already being dispatched to troubleshoot and locate the cut.

Description

Master Ticket ID: 310445 Services/Equipment: Backup Emergency Generator Type of Work: Scheduled Preventive Maintenance The impact of Work: No customer impact expected. In an event of a utility outage, the load will be protected by UPS during contingency procedures to restore generator functionality. If you have any questions or concerns, please email support@atlantech.net or give us a call at 301-755-2260.

Components

Data Center, Colocation and Hosting

Locations

Rockville Data Center

Schedule

June 5, 2020 7:00AM - 9:00AM EDT



June 5, 2020 7:00AM EDT
[Update] Scheduled maintenance is starting.

Value Added Services




Operational

General Connectivity Services




Service Disruption

Voice Services




Operational

Data Center, Colocation and Hosting




Planned Maintenance

Ethernet - Alexandria, VA




Operational

Ethernet - Arlington, VA




Operational

Ethernet - Bethesda, MD




Operational

Ethernet - Fairfax, VA




Operational

Ethernet - Gaithersburg




Operational

Ethernet - Germantown, MD




Operational

Ethernet - Herndon, VA




Operational

Ethernet - Philadelphia, PA




Operational

Ethernet - Rockville, MD




Operational

Ethernet - Silver Spring, MD




Operational

Ethernet - Vienna, VA




Operational

Ethernet - Washington, DC




Service Disruption

Scheduled Maintenance

Firmware UpgradesPlanned Maintenance

Schedule

June 11, 2020 12:00AM - 2:00AM EDT

Components

General Connectivity Services

Locations

T1 Services, Ethernet over Copper Services, Dedicated Ethernet Services, DSL Services, Transport Circuits, Cloud Exchange Services

Description

Master Ticket: 310500 Expected Customer Impact: Customers provisioned on the affected access routers may experience a brief loss of connectivity as the firmware upgrades are applied. Reason for Maintenance: Firmware upgrade required on customer access routers.

Schedule

June 11, 2020 10:00PM - June 12, 2020 6:00AM EDT

Components

Ethernet - Silver Spring, MD

Locations

1010 Wayne Avenue, 8484 Georgia Avenue

Description

Master Ticket ID: 310343 This maintenance has been rescheduled from its previous date of 6/4/2020 to 6/11/2020. Engineers will be upgrading Dedicated Ethernet network service switches in both 8484 Georgia and 1010 Wayne Avenue to increase port and bandwidth capacity. A disruption of service lasting up to 60 minutes is possible while new hardware is installed and customers are migrated to the new equipment.