Active Incident

Incident Status

Operational

Components

Ethernet - Silver Spring, MD

Locations

8070 Georgia Avenue



January 16, 2020 3:15PM EST
[Investigating] Master Ticket ID: 300234 Atlantech Online is aware that our building swtich at 8070 Georgia Ave is has lost connection. Technical Support Agents are working to confirm building power as well as connections to our equipment and restore service.

January 16, 2020 4:15PM EST
[Identified] Atlantech Online engineers have determined that the building switch at 8070 Georgia Ave, Silver Spring, MD is inoperable. Atlantech Online engineers are in the process of replacing the building switch with an estimated time of 30 minutes.

January 16, 2020 5:55PM EST
[Monitoring] Atlantech Online Engineers have replaced the building switch at 8070 Georgia Ave and service has been restored. Atlantech Online Engineers will be monitoring the building switch for 24 hours to ensure stability.

Value Added Services




Operational

General Connectivity Services




Operational

Voice Services




Operational

Data Center, Colocation and Hosting




Operational

Ethernet - Alexandria, VA




Operational

Ethernet - Arlington, VA




Operational

Ethernet - Bethesda, MD




Operational

Ethernet - Fairfax, VA




Operational

Ethernet - Gaithersburg




Operational

Ethernet - Germantown, MD




Operational

Ethernet - Philadelphia, PA




Operational

Ethernet - Rockville, MD




Operational

Ethernet - Silver Spring, MD




Service Disruption

Ethernet - Vienna, VA




Operational

Ethernet - Washington, DC




Operational

Scheduled Maintenance

Schedule

January 22, 2020 10:00PM - January 23, 2020 6:00AM EST

Components

Data Center, Colocation and Hosting

Locations

Ashburn Data Center

Description

Master Ticket ID: 299978 Reason for Maintenance: We will be upgrading software in core routes in our Ashburn data center. Customer impact is expected to be minimal, as traffic will be re-routed through alternate paths/devices while the upgrades are occurring.