Active Incident
Service Interruption at 9605 Medical Center DriveOperational

Incident Status

Operational

Components

Ethernet - Rockville, MD

Locations

9605 Medical Center Drive


August 26, 2020 9:24PM EDT
[Monitoring] Atlantech Online has been informed that the fiber team has made repairs. However, another dispatch will be needed to complete repairs and ensure stability. At this time we are seeing customer services restored. Further updates on the next dispatch will be provided as new information becomes available.

August 26, 2020 7:36PM EDT
[Identified] The fiber team is currently on site performing repairs. No estimated time of repair has been provided at this time. Further updates will be provided as new information becomes available.

August 26, 2020 4:42PM EDT
[Identified] Atlantech Online Technical Support has been notified that the fiber repair team is en route to the site with an ETA of 6 PM. Further updates will be provided as new information becomes available.

August 26, 2020 3:31PM EDT
[Identified] A construction crew performing work in 9605 Medical Center Drive has cut the fiber connecting this building to our fiber ring. Our fiber provider has been notified and they are arranging a dispatch to repair their fiber. Further updates will be posted as they are learned.

August 26, 2020 2:04PM EDT
[Identified] Master Ticket ID: 317161 Incident Start Date and Time: 8/26/2020 12:45PM Atlantech Online monitoring has detected a service interruption affecting customers at 9601 and 9605 Medical Center Drive. Technical Support has determined the cause is due to a fiber cut at 9605 Medical Center Drive. Further details will be provided as new information becomes available.

Value Added Services




Operational

General Connectivity Services




Operational

Voice Services




Operational

Data Center, Colocation and Hosting




Operational

Ethernet - Alexandria, VA




Operational

Ethernet - Arlington, VA




Operational

Ethernet - Bethesda, MD




Service Disruption

Ethernet - Fairfax, VA




Operational

Ethernet - Gaithersburg




Operational

Ethernet - Germantown, MD




Service Disruption

Ethernet - Herndon, VA




Operational

Ethernet - McLean, VA




Operational

Ethernet - Philadelphia, PA




Operational

Ethernet - Rockville, MD




Service Disruption

Ethernet - Silver Spring, MD




Service Disruption

Ethernet - Vienna, VA




Service Disruption

Ethernet - Washington, DC




Operational

Scheduled Maintenance

Router Hardware Upgrades - Ashburn Data CenterPlanned Maintenance

Schedule

September 21, 2020 8:00PM - September 22, 2020 6:00AM EDT

Components

Data Center, Colocation and Hosting

Locations

Ashburn Data Center

Description

Master Ticket ID: 303369 Service/Equipment: Core Routing / Core Routing Equipment Type of work: We will be upgrading hardware in core routing devices. Expected Impact: Customer impact is expected to be minimal, as customer traffic will be routed through alternate paths during the maintenance. Brief periods of increased latency may occur while routing reconverges upon hardware reload.
Fiber Provider Maintenance - Silver Spring/Bethesda RegionPlanned Maintenance

Schedule

September 21, 2020 10:00PM - September 22, 2020 5:00AM EDT

Components

General Connectivity Services, Ethernet - Bethesda, MD, Ethernet - Silver Spring, MD

Locations

Dedicated Ethernet Services, Transport Circuits, 2 Bethesda Metro Center, 3 Bethesda Metro Center, 4330 East West Highway, 4340 East West Highway, 4350 East West Highway, 5454 Wisconsin Ave, 8401 Colesville Road, 8403 Colesville Road, 8405 Colesville Road, 8455 Colesville Road, 8484 Georgia Avenue, 8601 Georgia Avenue, 8757 Georgia Avenue

Description

Master Ticket ID: 318154 Service/Equipment: Transport Circuits / Bethesda and Silver Spring Region Type of work: A fiber provider will be performing maintenance to replace a damaged splice case near Connecticut Avenue and Club Drive in Chevy Chase, MD. Expected Impact: We are not expecting this maintenance to be service affecting, as this work is being done on internal Atlantech fiber circuits with diverse paths. However, there is a possibility that due to the scope of the maintenance being performed, customers in Dedicated Ethernet buildings in the Bethesda/Chevy Chase/Silver Spring region may experience a service interruption.
Fiber Provider Maintenance - 5454 Wisconsin AvenuePlanned Maintenance

Schedule

September 28, 2020 10:00PM - September 29, 2020 6:00AM EDT

Components

Ethernet - Bethesda, MD

Locations

5454 Wisconsin Ave

Description

Master Ticket ID: 318687 Service/Equipment: Dedicated Ethernet / 5454 Wisconsin Avenue, Bethesda Type of work: Our provider has notified us of a fiber maintenance that will be performed to migrate the connectivity of 5454 Wisconsin Avenue to new hardware. Expected Impact: Customers in 5454 Wisconsin Avenue, Bethesda, MD are expected to experience a brief service interruption not expected to last more than 15 minutes while this migration occurs.