UCaaS, International Calling, National Voice, Regional Voice, Customer Journey Platform (CJP)
Engineers will be modifying the path that voice traffic takes within the core of the Atlantech voice network. In addition, DNS enabled SIP endpoint registrations will be transferred to our Rockville access SBC cluster. Engineers will monitor voice traffic throughout the night and next morning to ensure timely resolution of any issues.
Master Ticket: 283614
Expected Customer Impact: Affected customers can expect an interruption in service between 4 to 8 hours.
Reason for Maintenance: Property management of the Crystal Mall campus in Crystal City is requiring the relocation of a 288-count fiber trunk due to an upcoming garage maintenance. Technicians will need to cut the 288-count fiber trunk, re-route the cable around the affected construction site and re-splice the cable. Estimated timeframe for this work to occur is between 4 and 8 hours. Every effort will be made to restore service for affected customers as soon as possible.