Active Incident

Incident Status

Operational

Components

Voice Services

Locations

International Calling, National Voice, Xima Call Center, SNAP, atlantech|softphone, Hosted PBX, Teams Direct Routing, Teams Direct Routing - GCC-High, Teams Attendant Console



April 2, 2025 1:19PM EDT
[Investigating] Voice engineers have implemented changes to mitigate the issue. All calls should now be completing properly. Any customer still reporting issues can reach out to Tech Support at 301-755-2260 or support@atlantech.net. The root cause of the issue is still being investigated, and more details will be provided as they are learned.

April 2, 2025 12:32PM EDT
[Investigating] Master Ticket ID: 483187 Atlantech is investigating an intermittent issue causing some customers to be unable to make or receive calls. Voice Engineers are investigating and more details will be provided as they are learned.

Value Added Services




Operational

General Connectivity Services




Operational

Voice Services




Partial Service Disruption

Data Center, Colocation and Hosting




Operational

Ethernet - Arlington, VA




Operational

Ethernet - Bethesda, MD




Operational

Ethernet - Fairfax, VA




Operational

Ethernet - Gaithersburg, MD




Operational

Ethernet - Germantown, MD




Operational

Ethernet - Herndon, VA




Operational

Ethernet - McLean, VA




Operational

Ethernet - Philadelphia, PA




Operational

Ethernet - Rockville, MD




Operational

Ethernet - Silver Spring, MD




Operational

Ethernet - Vienna, VA




Operational

Ethernet - Washington, DC




Service Disruption

Atlantech Internal Systems




Operational

Ethernet - Columbia, MD




Operational

Testing (Internal)




Operational

Ethernet- Chantilly, VA




Operational

Scheduled Maintenance

Schedule

April 3, 2025 8:00AM - 1:00PM EDT

Components

Ethernet - Silver Spring, MD

Locations

8455 Colesville Rd, 8601 Georgia Ave

Description

Planned Start: April 3rd, 2025 08:00AM ET Expected End: April 3rd, 2025 01:00PM ET Service/Equipment: Atlantech Online Building Switches Type of work: Atlantech Online engineers will be performing routine maintenance on building devices to improve device health and stability during power events. Expected Impact: No customer impact is expected. In the event that service disruption does occur, measures have been put in place to ensure service is restored with minimal interruption. For Questions - Please contact Atlantech Tech Support at support@atlantech.net or call (301) 755-2260.

Schedule

April 7, 2025 10:00PM - April 8, 2025 6:00AM EDT

Components

Ethernet - Bethesda, MD

Locations

2 Bethesda Metro Ctr, 1/3 Bethesda Metro Ctr, 7550 Wisconsin Ave, 7600/7700 Wisconsin Ave

Description

1st Activity Date 07-Apr-2025 22:00 to 08-Apr-2025 06:00 ( Eastern ) 2nd Activity Date 08-Apr-2025 22:00 to 09-Apr-2025 06:00 ( Eastern ) Type of Work: Fiber Engineers will implement maintenance to repair a damaged fiber splice enclosure in order to improve network reliability and to prevent an unplanned outage. Expected Impact: Service Affecting Activity: Any Maintenance Activity directly impacting the service(s) of customers. Service(s) are expected to go down as a result of these activities. For Questions - Please contact Atlantech Tech Support at support@atlantech.net or call (301) 755-2260.