Active Incident

Incident Status

Operational

Components

Ethernet - Arlington, VA

Locations

1550 Crystal Dr / 241/251 18th St S.



July 1, 2025 10:37AM EDT
[Monitoring] Service to the affected locations has been restored. The reason for the connectivity loss appears to have been due to a routing issue during maintenance on specific customer ports (prior notification of this maintenance was provided directly to these customers). Atlantech will continue monitoring to ensure full functionality.

July 1, 2025 9:50AM EDT
[Investigating] Master Ticket ID: 493014 Incident Start Date and Time: 7/1/2025 9:45 AM Atlantech Online monitoring has detected a service interruption affecting customers at 241 18th St/1550 Crystal Drive, Arlington VA. Engineers are investigating the issue and further details will be posted as they are learned.

Value Added Services




Operational

General Connectivity Services




Operational

Voice Services




Operational

Data Center, Colocation and Hosting




Operational

Ethernet - Arlington, VA




Service Disruption

Ethernet - Bethesda, MD




Service Disruption

Ethernet - Fairfax, VA




Operational

Ethernet - Gaithersburg, MD




Operational

Ethernet - Germantown, MD




Operational

Ethernet - Herndon, VA




Operational

Ethernet - McLean, VA




Operational

Ethernet - Philadelphia, PA




Operational

Ethernet - Rockville, MD




Service Disruption

Ethernet - Silver Spring, MD




Operational

Ethernet - Vienna, VA




Service Disruption

Ethernet - Washington, DC




Operational

Atlantech Internal Systems




Operational

Ethernet - Columbia, MD




Operational

Testing (Internal)




Operational

Ethernet- Chantilly, VA




Operational

Scheduled Maintenance

Schedule

July 3, 2025 8:00AM - 1:00PM EDT

Components

Ethernet - Bethesda, MD, Ethernet - Germantown, MD, Ethernet - Rockville, MD

Locations

12800/12850 Middlebrook Rd, 5454 Wisconsin Ave, 6700 Rockledge Dr

Description

Scheduled Maintenance 2025-07-03 at 8:00 AM ET - Building Device Power Maintenance Planned Start: July 3rd, 2025 08:00AM ET Expected End: July 3rd, 2025 01:00PM ET Service/Equipment: Atlantech Online Building Switches Type of work: Atlantech Online engineers will be performing routine maintenance on building devices to improve device health and stability during power events. Expected Impact: No customer impact is expected. In the event that service disruption does occur, measures have been put in place to ensure service is restored with minimal interruption. For Questions - Please contact Atlantech Tech Support at support@atlantech.net or call (301) 755-2260.