Active Incident

Incident Status

Operational

Components

Voice Services

Locations

International Calling, National Voice, Xima Call Center, SNAP, atlantech|softphone, Hosted PBX, Teams Direct Routing, Teams Direct Routing - GCC-High, Teams Attendant Console



April 2, 2025 1:19PM EDT
[Investigating] Voice engineers have implemented changes to mitigate the issue. All calls should now be completing properly. Any customer still reporting issues can reach out to Tech Support at 301-755-2260 or support@atlantech.net. The root cause of the issue is still being investigated, and more details will be provided as they are learned.

April 2, 2025 12:32PM EDT
[Investigating] Master Ticket ID: 483187 Atlantech is investigating an intermittent issue causing some customers to be unable to make or receive calls. Voice Engineers are investigating and more details will be provided as they are learned.

Value Added Services




Operational

General Connectivity Services




Operational

Voice Services




Operational

Data Center, Colocation and Hosting




Operational

Ethernet - Arlington, VA




Service Disruption

Ethernet - Bethesda, MD




Operational

Ethernet - Fairfax, VA




Operational

Ethernet - Gaithersburg, MD




Operational

Ethernet - Germantown, MD




Operational

Ethernet - Herndon, VA




Operational

Ethernet - McLean, VA




Operational

Ethernet - Philadelphia, PA




Operational

Ethernet - Rockville, MD




Operational

Ethernet - Silver Spring, MD




Operational

Ethernet - Vienna, VA




Operational

Ethernet - Washington, DC




Operational

Atlantech Internal Systems




Operational

Ethernet - Columbia, MD




Operational

Testing (Internal)




Operational

Ethernet- Chantilly, VA




Operational

Scheduled Maintenance

Schedule

April 24, 2025 10:00PM - April 25, 2025 2:00AM EDT

Components

Voice Services

Locations

National Voice, Hosted PBX, Operator Connect

Description

Scheduled Maintenance: Thursday, 4/24/2025 10:00PM ET – Voice Service Communication Improvement Planned Start: 4/24/2025, 10:00PM ET Expected End: 4/25/2025, 02:00AM ET Type of Work: Engineers will make modifications to voice service routing to improve call communication. Expected Impact: No customer impact is expected. Production traffic will be routed to standby systems to prevent downtime. For Questions - Please contact Atlantech Tech Support at support@atlantech.net or call (301) 755-2260.