Active Incident
2461 S Clark Street Service DisruptionService Disruption

Incident Status

Service Disruption

Components

Ethernet - Arlington, VA

Locations

2461 S Clark Street


September 4, 2026 9:07AM EDT
INVESTIGATING

Master Ticket ID: 532873 Incident Start Date and Time: 9/4/2026 9:00 AM Atlantech Online monitoring has detected a service interruption affecting customers at 2461 S Clark Street. Engineers are investigating the issue and further details will be posted as they are learned.
8280 Greensboro Dr Service DisruptionOperational

Incident Status

Operational

Components

Ethernet - McLean, VA

Locations

8280 Greensboro Dr


September 4, 2026 9:38AM EDT
MONITORING

Service to the affected location(s) has been restored. The cause for the downtime was due to a power event onsite. Atlantech will continue monitoring to ensure full functionality.

September 4, 2026 9:04AM EDT
INVESTIGATING

Master Ticket ID: 532871 Incident Start Date and Time: 9/4/2026 Atlantech Online monitoring has detected a service interruption affecting customers at 8280 Greensboro Dr. Engineers are investigating the issue and further details will be posted as they are learned.
1215/1225/1235 South Clark St / 1400 Crystal Dr Service DisruptionOperational

Incident Status

Operational

Components

Ethernet - Arlington, VA

Locations

1215/1225/1235 South Clark St / 1400 Crystal Dr


September 4, 2026 11:47AM EDT
MONITORING

Service to the affected location(s) has been restored. The cause for the downtime was due to a power event. Atlantech will continue monitoring to ensure full functionality.

September 4, 2026 9:03AM EDT
INVESTIGATING

Master Ticket ID: 532869 Incident Start Date and Time: 9/4/2026 9:00 AM Atlantech Online monitoring has detected a service interruption affecting customers at 1215/1225/1235 South Clark St / 1400 Crystal Dr. Engineers are investigating the issue and further details will be posted as they are learned.
Service Interruption at 2200 Wilson Blvd, Arlington VAService Disruption

Incident Status

Service Disruption

Components

Ethernet - Arlington, VA

Locations

2200 Wilson Blvd


September 4, 2026 12:40AM EDT
IDENTIFIED

Master Ticket ID: 532816 Incident Start Date and Time: 9/3/2026 11:49 PM Atlantech Online monitoring has detected a service interruption affecting customers at 2200 Wilson Blvd, Arlington VA. Initial reports indicate that a power event in the area is the root cause. We will continue to monitor and further details will be posted as they are learned.
Security Notice: Unauthorized Phone RegistrationsSecurity Issue

Incident Status

Security Issue

Components

Voice Services

Locations

International Calling, National Voice, Xima Call Center, Teams Calling, atlantech|softphone, Hosted PBX, Teams Direct Routing, a|POTS, Reseller Services


August 25, 2026 7:31PM EDT
IDENTIFIED

We're continuing to work through the remaining steps to fully resolve the phone registration issue. A significant portion of the mitigation work is now complete, and we're focused on closing out the remaining cases. Some devices may still lose registration during this phase. Most will reconnect automatically after a reboot; for those that don't, our team will reach out directly to affected customers. If your device loses registration: reboot it first. If that doesn't restore service, contact Atlantech Support at support@atlantech.net or (301) 755-2260 for assistance. Thank you for your continued patience — we'll keep sending updates as we make progress.

August 25, 2026 8:22AM EDT
IDENTIFIED

Mitigation efforts continue as we work towards resolving this issue. Phone registrations may drop for some customers throughout this process. Many devices are expected to recover automatically once rebooted, while others may require a manual configuration update. Our team will reach out directly to any customer who needs one. If your device loses registration, please try rebooting it first. If service is not restored, contact Atlantech Support at support@atlantech.net or (301) 755-2260 for assistance. We will continue to update as new information is learned.

August 24, 2026 10:28PM EDT
IDENTIFIED

After investigating, Atlantech has identified suspicious outbound call activity affecting a portion of customer calling devices, including reseller devices, that were not initiated by legitimate customers. Affected devices may have placed unexpected outbound calls or auto-answered inbound calls with silence. We have not identified evidence of a broader breach of customer data at this time. Efforts to reset affected SIP credentials continue as we work towards resolution of this issue. As a reminder, phone registrations may drop for some customers throughout this process. Many devices will recover automatically once rebooted; others may require a manual configuration update, and our team will reach out directly to any customer who needs one. If your device loses registration, please try rebooting it first. If service is not restored, contact Atlantech Support at support@atlantech.net or (301) 755-2260 for assistance. We will continue to update as new information is learned.

August 24, 2026 3:46PM EDT
INVESTIGATING

Master Ticket ID: 531133 Atlantech is currently investigating a security incident involving unauthorized phone registrations affecting devices and services across our voice platform, including reseller accounts. As a precaution, we are resetting affected SIP credentials, which may cause phone registrations to drop for some customers. Some phone devices will recover automatically once registrations reset. Others may require manual configuration updates from our team. If your device loses registration, please try rebooting it first. If service is not restored, contact Atlantech Support at support@atlantech.net or (301) 755-2260 for assistance. We are actively working to resolve this and will post updates here as our investigation continues.
Operator Connect Call Forwarding Intermittent IssuesDegraded Performance

Incident Status

Degraded Performance

Components

Voice Services

Locations

Operator Connect


January 19, 2026 6:16PM EST
INVESTIGATING

Master Ticket ID: 510733 Atlantech Online is investigating an issue affecting customers using Operator Connect. Call forwards configured in Teams which point to Auto Attendants are intermittently failing. Engineers are engaged on the issue with upstream partners and vendors. Additional updates will be provided as more information is learned.

Value Added Services




Operational

General Connectivity Services




Operational

Voice Services




Security Issue

Data Center, Colocation and Hosting




Operational

Ethernet - Arlington, VA




Service Disruption

Ethernet - Bethesda, MD




Operational

Ethernet - Fairfax, VA




Operational

Ethernet - Gaithersburg, MD




Operational

Ethernet - Germantown, MD




Operational

Ethernet - Herndon, VA




Operational

Ethernet - McLean, VA




Operational

Ethernet - Philadelphia, PA




Operational

Ethernet - Rockville, MD




Operational

Ethernet - Silver Spring, MD




Operational

Ethernet - Vienna, VA




Operational

Ethernet - Washington, DC




Operational

Atlantech Internal Systems




Operational

Ethernet - Columbia, MD




Operational

Testing (Internal)




Operational

Ethernet- Chantilly, VA




Operational

Ethernet- Boydton, VA




Operational

Scheduled Maintenance

Scheduled Maintenance: Thursday, May 21, 2026, 12:01 AM ET – Upstream Carrier MaintenancePlanned Maintenance

Schedule

May 21, 2026 12:01AM - 6:00AM EDT

Components

General Connectivity Services

Locations

Cloud Exchange Services, DSL Services, Dedicated Ethernet Services, Ethernet over Copper Services, T1 Services, Transport Circuits, DDoS Protection

Description

Planned Start: Thursday May 21, 2026 12:01 AM ET Expected End: Thursday May 21, 2026 06:00 AM ET Type of Work: • An Upstream Carrier to Atlantech is scheduled to work on applying and activating software module upgrades. Expected Impact: • Potential impact is packet loss and connection instability during routing convergence. For Questions - Please contact Atlantech Tech Support at support@atlantech.net or call (301) 755-2260.
Scheduled Maintenance: Wednesday, September 9th, 2026 1:00 AM ET – 11101 Wootton Pkwy Rockville, 1999 K St NW DC, 7700 Old Georgetown RD Bethesda, 13241 Woodland Park Rd Herndon, 14295 Park Meadow Dr Chantilly, 1 Inventa Pl Silver Spring - Building Switch Firmware Upgrades Planned Maintenance

Schedule

September 9, 2026 1:00AM - 6:00AM EDT

Components

Ethernet - Bethesda, MD, Ethernet - Herndon, VA, Ethernet - Rockville, MD, Ethernet - Silver Spring, MD, Ethernet - Washington, DC, Ethernet- Chantilly, VA

Locations

7700 Old Georgetown Rd, 13241 Woodland Park Rd, 1101 Wooton Pkwy, 1999 K Street, 14295/14291 Park Meadow Drive, 1 Inventa Place

Description

Type of Work: Atlantech Engineers will update firmware on building switches at the following locations to enhance security functions and improve network stability. 1101 Wootton Pkwy Rockville 1999 K St NW DC 7700 Old Georgetown RD Bethesda 13241 Woodland Park Rd Herndon 14295 Park Meadow Dr Chantilly 1 Inventa Pl Silver Spring Expected Impact: Services at these locations will be down intermittently within the maintenance window. Customers at other locations will not be affected. For Questions - Please contact Atlantech Tech Support at support@atlantech.net or call (301) 755-2260.
Scheduled Maintenance: Thursday, September 10th, 2026 1:00 AM ET – 1333 New Hampshire Ave DC, 2275 Research Blvd Rockville MD, 7272 Wisconsin Ave Bethesda MD, 2461 S Clark St Arlington VA, 2345 Crystal Dr Arlington VA, 8280 Greensboro Dr McLean VA - Building Switch Firmware Upgrades Planned Maintenance

Schedule

September 10, 2026 1:00AM - 6:00AM EDT

Components

Ethernet - Arlington, VA, Ethernet - Bethesda, MD, Ethernet - McLean, VA, Ethernet - Rockville, MD, Ethernet - Washington, DC

Locations

2275/2273/2277 Research Blvd, 2345/1770/2231 Crystal Dr / 2221 South Clark St, 1333 New Hampshire Ave, 8280 Greensboro Dr, 7272 Wisconsin Ave, 2461 S Clark Street

Description

Type of Work: Atlantech Engineers will update firmware on building switches at the following locations to enhance security functions and improve network stability. 1333 New Hampshire Ave DC 2275 Research Blvd Rockville MD 7272 Wisconsin Ave Bethesda MD 2461 S Clark St Arlington VA 2345 Crystal Dr Arlington VA 8280 Greensboro Dr McLean VA Expected Impact: Services at these locations will be down intermittently within the maintenance window. Customers at other locations will not be affected. For Questions - Please contact Atlantech Tech Support at support@atlantech.net or call (301) 755-2260.