Active Incident
Security Notice: Unauthorized Phone RegistrationsSecurity Issue

Incident Status

Security Issue

Components

Voice Services

Locations

International Calling, National Voice, Xima Call Center, Teams Calling, atlantech|softphone, Hosted PBX, Teams Direct Routing, a|POTS, Reseller Services


August 25, 2026 7:31PM EDT
IDENTIFIED

We're continuing to work through the remaining steps to fully resolve the phone registration issue. A significant portion of the mitigation work is now complete, and we're focused on closing out the remaining cases. Some devices may still lose registration during this phase. Most will reconnect automatically after a reboot; for those that don't, our team will reach out directly to affected customers. If your device loses registration: reboot it first. If that doesn't restore service, contact Atlantech Support at support@atlantech.net or (301) 755-2260 for assistance. Thank you for your continued patience — we'll keep sending updates as we make progress.

August 25, 2026 8:22AM EDT
IDENTIFIED

Mitigation efforts continue as we work towards resolving this issue. Phone registrations may drop for some customers throughout this process. Many devices are expected to recover automatically once rebooted, while others may require a manual configuration update. Our team will reach out directly to any customer who needs one. If your device loses registration, please try rebooting it first. If service is not restored, contact Atlantech Support at support@atlantech.net or (301) 755-2260 for assistance. We will continue to update as new information is learned.

August 24, 2026 10:28PM EDT
IDENTIFIED

After investigating, Atlantech has identified suspicious outbound call activity affecting a portion of customer calling devices, including reseller devices, that were not initiated by legitimate customers. Affected devices may have placed unexpected outbound calls or auto-answered inbound calls with silence. We have not identified evidence of a broader breach of customer data at this time. Efforts to reset affected SIP credentials continue as we work towards resolution of this issue. As a reminder, phone registrations may drop for some customers throughout this process. Many devices will recover automatically once rebooted; others may require a manual configuration update, and our team will reach out directly to any customer who needs one. If your device loses registration, please try rebooting it first. If service is not restored, contact Atlantech Support at support@atlantech.net or (301) 755-2260 for assistance. We will continue to update as new information is learned.

August 24, 2026 3:46PM EDT
INVESTIGATING

Master Ticket ID: 531133 Atlantech is currently investigating a security incident involving unauthorized phone registrations affecting devices and services across our voice platform, including reseller accounts. As a precaution, we are resetting affected SIP credentials, which may cause phone registrations to drop for some customers. Some phone devices will recover automatically once registrations reset. Others may require manual configuration updates from our team. If your device loses registration, please try rebooting it first. If service is not restored, contact Atlantech Support at support@atlantech.net or (301) 755-2260 for assistance. We are actively working to resolve this and will post updates here as our investigation continues.
Service Disruption at in Arlington, VAOperational

Incident Status

Operational

Components

Ethernet - Arlington, VA

Locations

1550 Crystal Dr / 241/251 18th St S.


August 15, 2026 10:34AM EDT
MONITORING

Service to the affected location(s) has been restored. Atlantech will continue monitoring to ensure full functionality.

August 15, 2026 9:45AM EDT
INVESTIGATING

Master Ticket ID: 530351 Incident Start Date and Time: 8/15/2026 6:45 AM Atlantech Online monitoring has detected a service interruption affecting customers at 1550 Crystal Dr / 241/251 18th St. Engineers are investigating the issue and further details will be posted as they are learned.
Operator Connect Call Forwarding Intermittent IssuesDegraded Performance

Incident Status

Degraded Performance

Components

Voice Services

Locations

Operator Connect


January 19, 2026 6:16PM EST
INVESTIGATING

Master Ticket ID: 510733 Atlantech Online is investigating an issue affecting customers using Operator Connect. Call forwards configured in Teams which point to Auto Attendants are intermittently failing. Engineers are engaged on the issue with upstream partners and vendors. Additional updates will be provided as more information is learned.

Value Added Services




Operational

General Connectivity Services




Operational

Voice Services




Security Issue

Data Center, Colocation and Hosting




Operational

Ethernet - Arlington, VA




Operational

Ethernet - Bethesda, MD




Operational

Ethernet - Fairfax, VA




Operational

Ethernet - Gaithersburg, MD




Operational

Ethernet - Germantown, MD




Operational

Ethernet - Herndon, VA




Operational

Ethernet - McLean, VA




Operational

Ethernet - Philadelphia, PA




Operational

Ethernet - Rockville, MD




Operational

Ethernet - Silver Spring, MD




Operational

Ethernet - Vienna, VA




Operational

Ethernet - Washington, DC




Operational

Atlantech Internal Systems




Operational

Ethernet - Columbia, MD




Operational

Testing (Internal)




Operational

Ethernet- Chantilly, VA




Operational

Ethernet- Boydton, VA




Operational

Scheduled Maintenance

Scheduled Maintenance: Thursday, May 21, 2026, 12:01 AM ET – Upstream Carrier MaintenancePlanned Maintenance

Schedule

May 21, 2026 12:01AM - 6:00AM EDT

Components

General Connectivity Services

Locations

Cloud Exchange Services, DSL Services, Dedicated Ethernet Services, Ethernet over Copper Services, T1 Services, Transport Circuits, DDoS Protection

Description

Planned Start: Thursday May 21, 2026 12:01 AM ET Expected End: Thursday May 21, 2026 06:00 AM ET Type of Work: • An Upstream Carrier to Atlantech is scheduled to work on applying and activating software module upgrades. Expected Impact: • Potential impact is packet loss and connection instability during routing convergence. For Questions - Please contact Atlantech Tech Support at support@atlantech.net or call (301) 755-2260.
Scheduled Maintenance: Wednesday, August 26th, 2026 10:00 PM ET – 8350 Broad St, McLean - 1055 Thomas Jefferson St, Washington DC - 6116 Executive Blvd, Rockville - 7600 Wisconsin Ave, Bethesda Building Switch Firmware Upgrades Planned Maintenance

Schedule

August 26, 2026 10:00PM - August 27, 2026 2:00AM EDT

Components

Ethernet - Bethesda, MD, Ethernet - Herndon, VA, Ethernet - Rockville, MD, Ethernet - Washington, DC

Locations

7600/7700 Wisconsin Ave, 6116 Executive Blvd, 8350 Broad St, 1055 Thomas Jefferson St NW

Description

Type of Work: Atlantech Engineers will update firmware on building switches at the following locations to enhance security functions and improve network stability. 8350 Broad St, McLean VA 1055 Thomas Jefferson St NW, Washington DC 6116 Executive Blvd, Rockville MD 7600 Wisconsin Ave, Bethesda MD Expected Impact: Services at these locations will be down intermittently within the maintenance window. Customers at other locations will not be affected. For Questions - Please contact Atlantech Tech Support at support@atlantech.net or call (301) 755-2260.