Active Incident
Service DisruptionOperational

Incident Status

Operational

Components

Ethernet - Arlington, VA

Locations

1215/1225/1235 South Clark St / 1400 Crystal Dr


July 23, 2024 7:19AM EDT
[Monitoring] Atlantech Online network monitoring indicates that services at 1235 South Clark St have restored. Technical Support will continue to monitor services for stability over the next 24 hours.

July 22, 2024 4:17PM EDT
[Identified] Property Management has confirmed that there is a power outage at the 1235 South Clark St location. Atlantech will continue monitoring the situation to ensure that services fully restore once the power comes back up.

July 22, 2024 3:42PM EDT
[Investigating] Master Ticket ID: 452283 Incident Start Date and Time: 7/22/2022 3:30 PM Atlantech Online monitoring has detected a service interruption affecting customers at 1235 South Clark St, Arlington VA. Engineers are investigating the issue and further details will be posted as they are learned.
Operator Connect Call IssuesOperational

Incident Status

Operational

Components

Voice Services

Locations

Teams Calling


April 4, 2024 4:08PM EDT
[Monitoring] Microsoft has implemented a change to resolve the inbound calling issues with Operator Connect. Atlantech Engineers have tested and calls are completing correctly. Atlantech Engineers continue to monitor to ensure stability across the platform. Further updates will be provided as new information is learned.

April 4, 2024 8:55AM EDT
[Investigating] Microsoft engineers continue to work toward resolution for inbound calling issues on Operator Connect. Outbound calling continues to be unaffected. Further updates will be provided as new information is learned.

April 3, 2024 7:50PM EDT
[Investigating] Master Ticket ID: 439509 Atlantech Online has been alerted to a call completion issue within the Operator Connect service. Engineers are currently investigating and further details will be posted as they become available.
Customer Cabinet Hand Scanner IssueDegraded Performance

Incident Status

Degraded Performance

Components

Data Center, Colocation and Hosting

Locations

Rockville, MD Data Center


March 7, 2024 10:42AM EST
[Investigating] Master Ticket ID: 436683 Atlantech Engineers are currently investigating an ongoing issue with some colocation customers not being able to consistently open their cabinet doors via the hand scanner. This is currently only affecting the Rockville Data Center site. Further updates on this issue will be posted as they are learned. Technicians are available onsite to manually open cabinet doors for customers that are affected.

Value Added Services




Operational

General Connectivity Services




Operational

Voice Services




Operational

Data Center, Colocation and Hosting




Operational

Ethernet - Arlington, VA




Operational

Ethernet - Bethesda, MD




Operational

Ethernet - Fairfax, VA




Operational

Ethernet - Gaithersburg, MD




Operational

Ethernet - Germantown, MD




Operational

Ethernet - Herndon, VA




Operational

Ethernet - McLean, VA




Operational

Ethernet - Philadelphia, PA




Operational

Ethernet - Rockville, MD




Operational

Ethernet - Silver Spring, MD




Operational

Ethernet - Vienna, VA




Operational

Ethernet - Washington, DC




Operational

Atlantech Internal Systems




Operational

Ethernet - Columbia, MD




Operational

Scheduled Maintenance

Scheduled Maintenance 2024-08-03 at 01:00AM ET - Route Redundancy TestingPlanned Maintenance

Schedule

August 3, 2024 1:00AM - 4:00AM EDT

Components

Voice Services

Locations

International Calling, National Voice, Hosted PBX

Description

Title: Scheduled Maintenance 2024-08-03 at 01:00AM ET - Route Redundancy Testing Planned Start: August 3rd, 2024 01:00AM ET Expected End: August 3rd, 2024 04:00AM ET Service/Equipment: Atlantech Online Voice System Servers Type of work: Atlantech Online engineers will be performing redundancy testing on our Voice system servers. Expected Impact: Atlantech Online engineers will migrate active traffic to standby systems during the maintenance period. During which, users may experience up to 15 minutes of downtime. SIP-Trunk Users: Please ensure redundancy is configured on your system. If you need assistance or have questions, please reach out to our support team at support@atlantech.net.