Active Incident

Incident Status

Operational

Components

Ethernet - Germantown, MD

Locations

20271 Goldenrod Ln



May 27, 2025 12:27PM EDT
[Monitoring] Technicians dispatched and replaced upstream equipment. Affected services have been restored. Atlantech Online will continue to monitor for stability and further updates will be provided as new information is learned.

May 26, 2025 11:17AM EDT
[Investigating] Master Ticket ID: 488909 Incident Start Date and Time: 5/26/2025 11:00 AM Atlantech Online monitoring has detected a service interruption affecting customers at 20271 Goldenrod ln, Germantown MD. Engineers are investigating the issue and further details will be posted as they are learned.

Incident Status

Operational

Components

Ethernet - Bethesda, MD

Locations

2 Bethesda Metro Ctr, 4550 Montgomery Ln / 7315 Wisconsin Ave East & West, 4720/4800 Montgomery Ln / 4719 Hampden Ln, 7272 Wisconsin Ave



May 23, 2025 3:45PM EDT
[Monitoring] Master Ticket ID: 488696 Incident Start Date and Time: 5/23/2025 3:30 PM Atlantech Online monitoring has detected a service interruption affecting customers at 2 Bethesda Metro Ctr, 7272 Wisconsin Ave, 4720/4800 Montgomery Ln, 4719 Hampden Ln, 4550 Montgomery Ln, and 7315 Wisconsin Ave East & West . All services are now back up, and the cause appears to be a power event in the area affecting multiple buildings. Atlantech will continue to monitor to ensure services remain at full functionality.

Incident Status

Operational

Components

Voice Services

Locations

International Calling, National Voice, Xima Call Center, SNAP, atlantech|softphone, Hosted PBX, Teams Direct Routing, Teams Direct Routing - GCC-High, Teams Attendant Console



April 2, 2025 1:19PM EDT
[Investigating] Voice engineers have implemented changes to mitigate the issue. All calls should now be completing properly. Any customer still reporting issues can reach out to Tech Support at 301-755-2260 or support@atlantech.net. The root cause of the issue is still being investigated, and more details will be provided as they are learned.

April 2, 2025 12:32PM EDT
[Investigating] Master Ticket ID: 483187 Atlantech is investigating an intermittent issue causing some customers to be unable to make or receive calls. Voice Engineers are investigating and more details will be provided as they are learned.

Value Added Services




Operational

General Connectivity Services




Operational

Voice Services




Operational

Data Center, Colocation and Hosting




Operational

Ethernet - Arlington, VA




Service Disruption

Ethernet - Bethesda, MD




Service Disruption

Ethernet - Fairfax, VA




Operational

Ethernet - Gaithersburg, MD




Operational

Ethernet - Germantown, MD




Operational

Ethernet - Herndon, VA




Operational

Ethernet - McLean, VA




Operational

Ethernet - Philadelphia, PA




Operational

Ethernet - Rockville, MD




Service Disruption

Ethernet - Silver Spring, MD




Operational

Ethernet - Vienna, VA




Operational

Ethernet - Washington, DC




Operational

Atlantech Internal Systems




Operational

Ethernet - Columbia, MD




Operational

Testing (Internal)




Operational

Ethernet- Chantilly, VA




Operational