Active Incident

Incident Status

Degraded Performance

Components

Voice Services

Locations

Operator Connect



January 19, 2026 6:16PM EST
INVESTIGATING

Master Ticket ID: 510733 Atlantech Online is investigating an issue affecting customers using Operator Connect. Call forwards configured in Teams which point to Auto Attendants are intermittently failing. Engineers are engaged on the issue with upstream partners and vendors. Additional updates will be provided as more information is learned.

Value Added Services




Operational

General Connectivity Services




Operational

Voice Services




Degraded Performance

Data Center, Colocation and Hosting




Operational

Ethernet - Arlington, VA




Operational

Ethernet - Bethesda, MD




Operational

Ethernet - Fairfax, VA




Operational

Ethernet - Gaithersburg, MD




Operational

Ethernet - Germantown, MD




Operational

Ethernet - Herndon, VA




Operational

Ethernet - McLean, VA




Operational

Ethernet - Philadelphia, PA




Operational

Ethernet - Rockville, MD




Operational

Ethernet - Silver Spring, MD




Operational

Ethernet - Vienna, VA




Operational

Ethernet - Washington, DC




Operational

Atlantech Internal Systems




Operational

Ethernet - Columbia, MD




Operational

Testing (Internal)




Operational

Ethernet- Chantilly, VA




Operational

Ethernet- Boydton, VA




Operational

Scheduled Maintenance

Schedule

May 21, 2026 12:01AM - 6:00AM EDT

Components

General Connectivity Services

Locations

Cloud Exchange Services, DSL Services, Dedicated Ethernet Services, Ethernet over Copper Services, T1 Services, Transport Circuits, DDoS Protection

Description

Planned Start: Thursday May 21, 2026 12:01 AM ET Expected End: Thursday May 21, 2026 06:00 AM ET Type of Work: • An Upstream Carrier to Atlantech is scheduled to work on applying and activating software module upgrades. Expected Impact: • Potential impact is packet loss and connection instability during routing convergence. For Questions - Please contact Atlantech Tech Support at support@atlantech.net or call (301) 755-2260.