Planned Maintenance In Progress
Service Disruption Affecting Multiple CircuitsOperational

Incident Status

Operational

Components

General Connectivity Services

Locations

Dedicated Ethernet Services


December 13, 2024 7:44PM EST
[Monitoring] Mitigation efforts have been put in place and customer circuits should now be restored. Fiber engineers were able to reroute connections to an alternate path while repair teams wait for the affected construction site to be declared safe. More updates will be posted as they are learned.

December 13, 2024 6:54PM EST
[Identified] Onsite technicians have determined the fiber cut was caused by construction work. Fiber engineers are waiting for the worksite to be declared safe before starting repairs. More details will be posted as updates become available.

December 13, 2024 2:25PM EST
[Identified] Technicians have arrived onsite. A fiber break has been identified and repair vehicles are being mobilized to begin remediation. This work is expected to begin within the hour, and any additional updates will be posted as they develop.

December 13, 2024 10:54AM EST
[Investigating] Master Ticket ID: 470815 Atlantech Engineers are currently investigating a service interruption affecting multiple customer circuits. More details will be provided as soon as they become available.
Atlantech Phone System IssuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Voice Services

Locations

Hosted PBX


October 3, 2024 3:19PM EDT
[Identified] Atlantech Engineers continue to work toward a permanent solution and more information will be made available as soon as possible. Most services have been brought back online and Atlantech is working directly with customers that are still affected.

October 2, 2024 4:07PM EDT
[Identified] Atlantech Engineers are implementing mitigation measures on customer devices and most services have been brought back online. A permanent solution is still being investigated and more information will be made available as soon as possible.

October 1, 2024 6:59PM EDT
[Identified] Master Ticket ID: 461972 Atlantech Online has identified an issue on Adtran Voice Service devices that may hinder the ability to make and receive calls for some customers. Engineers are currently working to implement a fix and more details will be provided as they are known.
Atlantech Voice Network DisruptionOperational

Incident Status

Operational

Components

Voice Services

Locations

International Calling, National Voice, Xima Call Center, Teams Calling, atlantech|softphone, Hosted PBX


September 20, 2024 9:07AM EDT
[Monitoring] Atlantech Online Engineers continue to work towards a permanent solution for this incident. Interim measures for mitigation remain in place. Customers directly affected by this change have been notified. However, if you are experiencing issues with inbound or outbound calling, please reach out to our Technical Support department at 301.755.2260 or support@atlantech.net. Further details will be provided as new information is learned.

September 19, 2024 12:55PM EDT
[Monitoring] Atlantech Online Engineers will be making a configuration change to core equipment in an effort to further isolate the root cause of the calling issues. Customers directly affected by this change have been notified. However, if you are experiencing issues with inbound or outbound calling, please reach out to our Technical Support department at 301.755.2260 or support@atlantech.net. Further details will be provided as new information is learned.

September 19, 2024 8:40AM EDT
[Monitoring] Atlantech Online engineers have successfully migrated the majority of traffic away from the affected server. However, a small group of customers without redundancy in place remain on this server. With the reduced load, we anticipate that the server will remain stable while our vendor works to provide a software patch. Servers will be monitored for stability while work continues on the software patch. Further updates will be provided as new information is learned.

September 18, 2024 9:25PM EDT
[Investigating] Atlantech Online is currently working with our vendors, and Engineers will be making changes to core equipment in an effort to mitigate the current calling issues. Further information will be provided as new information is learned.

September 18, 2024 6:33PM EDT
[Investigating] Atlantech Engineers continue to troubleshoot the issue and are developing a plan to mitigate the effects caused by this service degradation. Further details will be provided as new information is learned.

September 18, 2024 5:08PM EDT
[Investigating] Atlantech Online has detected that the issue causing a disruption to inbound and outbound calling has returned. Engineers are investigating and further details will be provided as new information is learned.

September 16, 2024 6:52PM EDT
[Monitoring] Atlantech Engineers were able to mitigate the issue with inbound and outbound calling. Services are now operating normally. If you are still experiencing issues, please reach out to our Technical Support team at 301.755.2260 or support@atlantech.net. We will continue to monitor services for stability. Further updates will be provided as new information is learned.

September 16, 2024 3:19PM EDT
[Investigating] Master Ticket ID: 458562 Atlantech Online has detected an issue causing intermittent disruption to inbound and outbound calling on the Atlantech voice network. Engineers are investigating and will be re-routing traffic in an effort to resolve ongoing issues. Further details will be provided as new information is learned.
Operator Connect Call IssuesOperational

Incident Status

Operational

Components

Voice Services

Locations

Teams Calling


April 4, 2024 4:08PM EDT
[Monitoring] Microsoft has implemented a change to resolve the inbound calling issues with Operator Connect. Atlantech Engineers have tested and calls are completing correctly. Atlantech Engineers continue to monitor to ensure stability across the platform. Further updates will be provided as new information is learned.

April 4, 2024 8:55AM EDT
[Investigating] Microsoft engineers continue to work toward resolution for inbound calling issues on Operator Connect. Outbound calling continues to be unaffected. Further updates will be provided as new information is learned.

April 3, 2024 7:50PM EDT
[Investigating] Master Ticket ID: 439509 Atlantech Online has been alerted to a call completion issue within the Operator Connect service. Engineers are currently investigating and further details will be posted as they become available.
Backup Generator Preventative MaintenancePlanned Maintenance

Description

Master Ticket ID: 467687 Service/Equipment: Emergency Backup Generator Type of work: Routine Preventative Maintenance (PM) Impact of Work: None. In an event of utility outage, the load will be protected by the UPS during contingency procedures to restore generator functionality.

Components

Data Center, Colocation and Hosting

Locations

Rockville, MD Data Center

Schedule

November 15, 2024 5:00AM - 8:00AM EST


November 15, 2024 8:44AM EST
[Update] RDC Generator PM has ended/completed.

November 15, 2024 8:00AM EST
[Update] Scheduled maintenance is complete.

November 15, 2024 7:08AM EST
[Update] RDC Generator PM is completed

November 15, 2024 5:04AM EST
[Update] The vendor is onsite starting Generator PM

November 15, 2024 5:04AM EST
[Update] The vendor is onsite starting Generator PM

November 15, 2024 5:00AM EST
[Update] Scheduled maintenance is starting.

Value Added Services




Operational

General Connectivity Services




Operational

Voice Services




Operational

Data Center, Colocation and Hosting




Operational

Ethernet - Arlington, VA




Operational

Ethernet - Bethesda, MD




Operational

Ethernet - Fairfax, VA




Operational

Ethernet - Gaithersburg, MD




Operational

Ethernet - Germantown, MD




Operational

Ethernet - Herndon, VA




Operational

Ethernet - McLean, VA




Operational

Ethernet - Philadelphia, PA




Operational

Ethernet - Rockville, MD




Operational

Ethernet - Silver Spring, MD




Operational

Ethernet - Vienna, VA




Operational

Ethernet - Washington, DC




Operational

Atlantech Internal Systems




Operational

Ethernet - Columbia, MD




Operational

Scheduled Maintenance

Title: Scheduled Maintenance 2024-12-18 at 10:00 PM ET - Atlantech PRI Redundancy ImprovementsPlanned Maintenance

Schedule

December 18, 2024 10:00PM - December 19, 2024 12:00AM EST

Components

Voice Services

Locations

National Voice, Hosted PBX

Description

Title: Scheduled Maintenance 2024-12-18 at 10:00 PM ET - Atlantech PRI Redundancy Improvements Planned Start: December 18th, 2024 10:00PM ET Expected End: December 19th, 2024 12:00AM ET Service/Equipment: Atlantech PRI Service Type of work: Atlantech Online engineers will be modifying device configurations to improve voice system redundancy. Expected Impact: No service disruptions are anticipated.