Active Incident
Service Interruption at Rockledge DrOperational

Incident Status

Operational

Components

Ethernet - Bethesda, MD, Ethernet - Rockville, MD

Locations

6700 Rockledge Dr, 6720 Rockledge Drive


July 10, 2026 9:30PM EDT
MONITORING

Atlantech Online network monitoring indicates that services at 6700 and 6720 Rockledge Dr have restored. The power utility is still tracking a power event in the area. We will continue to monitor for stability and further updates will be provided as new information is learned.

July 10, 2026 8:33PM EDT
IDENTIFIED

Master Ticket ID: 527035 Incident Start Date and Time: 7/10/2026 7:05 PM Atlantech Online monitoring has detected a service interruption affecting customers at 6700 and 6720 Rockledge Dr. Reports indicate that the root cause is a power event in the area. The utility estimates power restoration at 11:00 PM tonight. We will continue to monitor and further details will be posted as they are learned.
Rockville Data Center Power Path IssueOperational

Incident Status

Operational

Components

Data Center, Colocation and Hosting

Locations

Rockville, MD Data Center


July 9, 2026 3:53PM EDT
MONITORING

The maintenance item with UPS1 has been addressed and placed back in service. Load on this power path is now being protected. We will continue to monitor for stability and further updates will be provided as new information is learned.

July 7, 2026 11:59AM EDT
IDENTIFIED

The UPS fault was mitigated but the current power situation with UPS1 remains unchanged due to a maintenance related item and work is in progress to address this. Further updates will be provided as new information is learned.

July 5, 2026 3:41PM EDT
INVESTIGATING

Engineers have isolated the affected UPS and moved the load to unprotected utility power. The investigation into the UPS faults is ongoing and further updates will be provided as new information is learned. Customers with dual paths of power are advised to check their equipment to ensure both paths are properly in use.

July 4, 2026 11:58PM EDT
INVESTIGATING

Engineers are coordinating with our UPS vendor to evaluate a path towards resolving the UPS issues. Further updates will be provided as new information is learned.

July 4, 2026 10:31PM EDT
INVESTIGATING

Master Ticket ID: 526280 Atlantech is investigating an issue with one of the UPS's that carries a partial load for the Rockville Data Center. The UPS load is not on protected generator backup. Engineers are working towards restoration and further updates will be provided as new information is learned.
Operator Connect Call Forwarding Intermittent IssuesDegraded Performance

Incident Status

Degraded Performance

Components

Voice Services

Locations

Operator Connect


January 19, 2026 6:16PM EST
INVESTIGATING

Master Ticket ID: 510733 Atlantech Online is investigating an issue affecting customers using Operator Connect. Call forwards configured in Teams which point to Auto Attendants are intermittently failing. Engineers are engaged on the issue with upstream partners and vendors. Additional updates will be provided as more information is learned.

Value Added Services




Operational

General Connectivity Services




Operational

Voice Services




Operational

Data Center, Colocation and Hosting




Operational

Ethernet - Arlington, VA




Operational

Ethernet - Bethesda, MD




Operational

Ethernet - Fairfax, VA




Operational

Ethernet - Gaithersburg, MD




Operational

Ethernet - Germantown, MD




Operational

Ethernet - Herndon, VA




Operational

Ethernet - McLean, VA




Operational

Ethernet - Philadelphia, PA




Operational

Ethernet - Rockville, MD




Operational

Ethernet - Silver Spring, MD




Operational

Ethernet - Vienna, VA




Operational

Ethernet - Washington, DC




Operational

Atlantech Internal Systems




Operational

Ethernet - Columbia, MD




Operational

Testing (Internal)




Operational

Ethernet- Chantilly, VA




Operational

Ethernet- Boydton, VA




Operational

Scheduled Maintenance

Scheduled Maintenance: Thursday, May 21, 2026, 12:01 AM ET – Upstream Carrier MaintenancePlanned Maintenance

Schedule

May 21, 2026 12:01AM - 6:00AM EDT

Components

General Connectivity Services

Locations

Cloud Exchange Services, DSL Services, Dedicated Ethernet Services, Ethernet over Copper Services, T1 Services, Transport Circuits, DDoS Protection

Description

Planned Start: Thursday May 21, 2026 12:01 AM ET Expected End: Thursday May 21, 2026 06:00 AM ET Type of Work: • An Upstream Carrier to Atlantech is scheduled to work on applying and activating software module upgrades. Expected Impact: • Potential impact is packet loss and connection instability during routing convergence. For Questions - Please contact Atlantech Tech Support at support@atlantech.net or call (301) 755-2260.
Scheduled Maintenance 2026-07-13 at 09:00 PM ET - Voice System Routine Maintenance Planned Maintenance

Schedule

July 13, 2026 9:00PM - July 14, 2026 12:00AM EDT

Components

Voice Services

Locations

SNAP, Hosted PBX, Reseller Services

Description

Title: Scheduled Maintenance 2026-07-13 at 09:00 PM ET - Voice System Routine Maintenance Planned Start: July, 13th, 2026 09:00PM ET Expected End: July, 14th 2026 12:00AM ET Type of work: Atlantech Online engineers will be performing routine maintenance on Voice System services. This includes but is not limited to application upgrades, feature updates, firmware upgrades, code checks, & performance testing. Expected Impact: Atlantech Online engineers will migrate active traffic to standby systems during the maintenance period to prevent downtime. No interruption in service is expected. For Questions: Please contact Atlantech Online Tech Support at support@atlantech.net or call (301) 755-2260.
Scheduled Maintenance 2026-07-16 at 01:00 AM ET - Voice System Routine Maintenance Planned Maintenance

Schedule

July 16, 2026 1:00AM - 6:00AM EDT

Components

Voice Services

Locations

International Calling, National Voice

Description

Type of work: Atlantech Online engineers will be performing routine maintenance on Voice System services. This includes but is not limited to application upgrades, feature updates, firmware upgrades, code checks, & performance testing. Expected Impact: Atlantech Online engineers will migrate active traffic to standby systems during the maintenance period to prevent downtime. No interruption in service is expected. For Questions: Please contact Atlantech Online Tech Support at support@atlantech.net or call (301) 755-2260.