Active Incident
Call Completion Issues- Teams CallingOperational

Incident Status

Operational

Components

Voice Services

Locations

UCaaS, International Calling, National Voice, Regional Voice, Customer Journey Platform (CJP)


May 24, 2023 5:11PM EDT
[Monitoring] Atlantech Online has confirmed that the major outage has subsided and customer Teams Calling services have been restored. Atlantech Online Technical Support will continue to monitor and further updates will be provided as new information is learned.

May 24, 2023 4:26PM EDT
[Investigating] Atlantech Online engineers have discovered this incident is part of a major Teams Calling outage that is affecting users throughout North America. Further details will be provided as they are learned.

May 24, 2023 4:00PM EDT
[Investigating] Atlantech Online engineers have discovered that the disruption in service for the Teams Calling platform extends both to inbound and outbound calling at this time. Engineers are investigating currently to determine a possible cause. Further details will be provided as they are learned.

May 24, 2023 3:19PM EDT
[Investigating] Master Ticket ID: 406543 Atlantech is investigating a disruption in service to the Teams Calling platform. Our Voice team is engaged with our partners to identify the source of this disruption. Further details will be posted as they are learned.
External Call Transfer Issues - Teams CallingPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Voice Services

Locations

UCaaS


May 26, 2023 2:44PM EDT
[Identified] System wide changes are being implemented that should fix the transfer issues customers have been experiencing. However, the maintenance window has been extended. Currently, the estimate of when the mitigation will be fully in place has not been re-established. Further details will be provided as new information is learned.

May 24, 2023 2:28PM EDT
[Identified] System wide changes are being implemented that should fix the transfer issues customers have been experiencing. The estimate on when the mitigation will be in place fully has been updated. Currently, full implementation is estimated to be completed by tomorrow morning. Further details will be provided as new information is learned.

May 22, 2023 6:45PM EDT
[Identified] System wide changes are being implemented that should fix the transfer issues customers have been experiencing. The estimate on when the mitigation will be in place fully has been updated. Currently, full implementation is estimated to be completed by the end of the current week. Some customers have reported that full transfer functionality has been restored. As such, Atlantech Online Technical Support will be reaching out to customers that had previously received a temporary workaround fix for the issue to inquire if these customers would prefer to have the permanent fix directly applied, as opposed to waiting for full implementation for all customers. Further details will be provided as new information is learned.

May 22, 2023 7:36AM EDT
[Investigating] System wide changes are being implemented that should fix the transfer issues customers have been experiencing. Once completed and fully tested, Atlantech Online Technical Support will be deploying it to customers which reported transfer issues. We estimate the mitigation will be in place sometime today, May 22. Further details will be provided as new information is learned.

May 20, 2023 1:10PM EDT
[Investigating] System wide changes are being implemented that should fix the transfer issues customers have been experiencing. Once completed and fully tested, Atlantech Online Technical Support will be deploying it to customers which reported transfer issues. We estimate the mitigation will be in place by start of business Monday morning. Further details will be provided as new information is learned.

May 19, 2023 4:01PM EDT
[Investigating] System wide changes are being implemented that should fix the transfer issues customers have been experiencing. Once completed and fully tested, Atlantech Online Technical Support will be deploying it to customers which reported transfer issues. We estimate the mitigation will be in place by start of business Monday morning. Further details will be provided as new information is learned. 

May 19, 2023 8:06AM EDT
[Investigating] This investigation is ongoing. For customers that are continuing to experience Microsoft Teams call transfer issues, Atlantech Online engineers are implementing a temporary configuration adjustment that improves transfer functionality while this investigation continues through Microsoft. Affected customers can call Technical Support at 301-755-2260 option 1 or email support@atlantech.net to request this adjustment. Atlantech Online is continuing to work with Microsoft toward permanent resolution of this issue and further details will be provided as they are learned.

May 18, 2023 2:54PM EDT
[Investigating] This investigation is ongoing. For customers that are continuing to experience Microsoft Teams call transfer issues, Atlantech Online engineers are implementing a temporary configuration adjustment that improves transfer functionality while this investigation continues through Microsoft. Affected customers can call Technical Support at 301-755-2260 option 1 or email support@atlantech.net to request this adjustment. Atlantech Online is continuing to work with Microsoft toward permanent resolution of this issue and further details will be provided as they are learned.

May 18, 2023 6:58AM EDT
[Investigating] This investigation is ongoing. For customers that are continuing to experience Microsoft Teams call transfer issues, Atlantech Online engineers are implementing a temporary configuration adjustment that improves transfer functionality while this investigation continues through Microsoft. Affected customers can call Technical Support at 301-755-2260 option 1 or email support@atlantech.net to request this adjustment. Atlantech Online is continuing to work with Microsoft toward permanent resolution of this issue and further details will be provided as they are learned.

May 17, 2023 9:29AM EDT
[Investigating] This investigation is ongoing. For customers that are continuing to experience Microsoft Teams call transfer issues, Atlantech Online engineers are implementing a temporary configuration adjustment that improves transfer functionality while this investigation continues through Microsoft. Affected customers can call Technical Support at 301-755-2260 option 1 or email support@atlantech.net to request this adjustment. Atlantech Online is continuing to work with Microsoft toward permanent resolution of this issue and further details will be provided as they are learned.

May 16, 2023 7:09PM EDT
[Investigating] This investigation is ongoing. For customers that are continuing to experience Microsoft Teams call transfer issues, Atlantech Online engineers are implementing a temporary configuration adjustment that improves transfer functionality while this investigation continues through Microsoft. Affected customers can call Technical Support at 301-755-2260 option 1 or email support@atlantech.net to request this adjustment. Atlantech Online is continuing to work with Microsoft toward permanent resolution of this issue and further details will be provided as they are learned.

May 12, 2023 3:56PM EDT
[Investigating] For customers that are continuing to experience Microsoft Teams call transfer issues, Atlantech Online engineers are implementing a temporary configuration adjustment that improves transfer functionality while this investigation continues through Microsoft. Affected customers can call Technical Support at 301-755-2260 option 1 or email support@atlantech.net to request this adjustment. Atlantech Online will continue to work with Microsoft toward permanent resolution of this issue and further details will be provided as they are learned.

May 12, 2023 11:58AM EDT
[Investigating] Atlantech Online has ruled out several potential causes of the Microsoft Teams call transfer issue.  Our engineers and upstream partner continue to investigate the incident as it coincided with a Microsoft update described in Microsoft KB5026372 published May 9th. Atlantech has opened a ticket with Microsoft and will send additional updates when available. Additionally, a number of customers have partial transfer capability; however, we are continuing to escalate with Microsoft.

May 11, 2023 9:23PM EDT
[Investigating] At the current time, engineers are continuing research into the root causes of this incident. Further details will be provided as they are learned.

May 11, 2023 1:16PM EDT
[Investigating] Master Ticket ID: 405244 Atlantech Online Technical Support has received reports of issues with transferring external calls to internal extensions through Teams Calling. Engineers are currently investigating these issues, and further details will be provided as they are learned.

Value Added Services




Operational

General Connectivity Services




Operational

Voice Services




Service Disruption

Data Center, Colocation and Hosting




Operational

Ethernet - Arlington, VA




Operational

Ethernet - Bethesda, MD




Operational

Ethernet - Fairfax, VA




Operational

Ethernet - Gaithersburg




Operational

Ethernet - Germantown, MD




Operational

Ethernet - Herndon, VA




Operational

Ethernet - McLean, VA




Operational

Ethernet - Philadelphia, PA




Operational

Ethernet - Rockville, MD




Operational

Ethernet - Silver Spring, MD




Operational

Ethernet - Vienna, VA




Operational

Ethernet - Washington, DC




Operational

Atlantech Internal Systems




Operational

Scheduled Maintenance

Fiber MaintenancePlanned Maintenance

Schedule

March 10, 2023 7:00PM - 9:00PM EST

Components

Value Added Services, General Connectivity Services, Voice Services, Data Center, Colocation and Hosting, Ethernet - Arlington, VA, Ethernet - Bethesda, MD, Ethernet - Fairfax, VA, Ethernet - Gaithersburg, Ethernet - Germantown, MD, Ethernet - Herndon, VA, Ethernet - McLean, VA, Ethernet - Philadelphia, PA, Ethernet - Rockville, MD, Ethernet - Silver Spring, MD, Ethernet - Vienna, VA, Ethernet - Washington, DC, Atlantech Internal Systems

Locations

UCaaS, 1010 Wayne Avenue, 1100 Wayne Avenue, 1101 K Street NW, 11200 Rockville Pike, 11300 Rockville Pike, 11921 Rockville Pike, 1201 Seven Locks Road, 1215/1225/1235 South Clark Street / 1400 Crystal Drive, 12601 Twinbrook Parkway, 12800 / 12850 Middlebrook Road, 1401 Rockville Pike, 1445 Research Boulevard, 1451 Rockville Pike, 15005 / 15001 Shady Grove Road, 155 Gibbs Street, 1550 Crystal Drive / 241 / 251 18th Street South, 1775 K. Street NW, 1801 Rockville Pike, 2 Bethesda Metro Center, 2001 Richmond Highway, 2011 Crystal Drive, 20271 Goldenrod Lane, 2121 Crystal Drive, 2200 / 2300 Clarendon Boulevard, 2200 Wilson Boulevard, 2231 Crystal Drive, 2275 / 2273 / 2277 Research Boulevard, 2345 / 1770 / 2231 Crystal Drive / 2221 South Clark Street, 241 12th Street, 2451 Crystal Drive, 1 / 3 Bethesda Metro Center, 4330 East West Highway, 4340 East West Highway, 4350 East West Highway, 438 North Frederick Avenue, 4500 East West Highway, 451 Hungerford Drive, 4550 Montgomery Lane / 7315 Wisconsin Avenue East & West, 4720 / 4800 Montgomery Lane / 4719 Hampden Lane, 5454 Wisconsin Ave, 5515 Security Lane / 11400 Rockville Pike, 6000 Executive Boulevard, 6101 Executive Boulevard, 6110 Executive Boulevard, 6700 Rockledge Drive, 6701 Democracy Boulevard, 7101 Wisconsin Avenue, 7200 Wisconsin Avenue, 7475 / 7401 Wisconsin Avenue / 4600 East-West Highway, 7500 Old Georgetown Road, 7550 Wisconsin Avenue, 7600 / 7700 Wisconsin Avenue, 7700 Old Georgetown Road, 8000/8010/8020/1850 Towers Crescent Drive, 8065 Leesburg Pike, 8070 Georgia Avenue, 8401 / 8403 / 8405 Colesville Road, 8455 Colesville Road, 8484 Georgia Avenue, 8601 Georgia Avenue, 9410 Key West Avenue, 9420 Key West Avenue, 9430 Key West Avenue, 9605 / 9601 / 9603 Medical Center Drive, 9707 Medical Center Drive, 9850 Key West Avenue, Ashburn Data Center, Cloud Backup Services, Cloud Exchange Services, DNS, DSL Services, Dedicated Ethernet Services, Ethernet over Copper Services, International Calling, National Voice, Regional Voice, Rockville Data Center, Silver Spring Data Center, T1 Services, Transport Circuits, Web Hosting and VPS, 8757 Georgia Avenue, 6116 Executive Blvd, 1199 N. Fairfax Street, 1250 Eye Street NW, 1300 Connecticut Ave NW, 962 Wayne Avenue, 9244 - 15810 Gaither Road, Customer Journey Platform (CJP), 1750 Crystal Drive, 1800/1801/1900/1901 South Bell Street, 2100 Crystal Drive, 2200 Crystal Drive, 1421 Richmond Hwy/1401 S. Clark Street, 223 23rd Street/2111 Richmond Hwy, 1777 N. Kent Street, 200/201 12th Street South, 401 N. Broad Street, Washington Data Center, 1919 S. Eads Street, SD-WAN, 13241 Woodland Park Road, 800 N. Glebe Road, 950 N. Glebe Road, 2300 Wilson Boulevard, 1300 17th Street N, 1201 Connecticut Avenue, 77 Upper Rock Circle, Philadelphia Data Center, 10750 Columbia Pike, 1901 L Street NW, 2000 Corporate Ridge, 4301 Connecticut Avenue, 700 / 800 K Street, NW, 901 N. Glebe Road, 1300 Wilson Boulevard, 1911 Fort Myer Drive, 4747 Bethesda Way, Care Helpdesk System, 4601 North Fairfax Drive, 1400 L Street, DDoS Protection, 1333 New Hampshire Ave, 1900 L Street, 1900 K Street, 1919 Penn Ave, 1299 Penn Ave, 1765 Greensboro Drive, 1101 Wooton Pkwy, 1800 M Street, 14295 Park Meadow Dr, 1951 Kidwell Dr, 8280 Greensboro Drive, 8255 Greensboro Drive, 1953 gallows rd vienna va

Description

Atlantech Online upstream providers will be conducting intrusive testing to make sure our span between 15810 Gaither Road, Rockville, MD and 1010 Wayne Ave Silver Spring MD is optimized for the required speeds and redundancy.