Active Incident

Incident Status

Operational

Components

Ethernet - Washington, DC

Locations

1901 L St NW



July 9, 2025 10:36AM EDT
[Monitoring] Atlantech Online Field Technicians restored connectivity to on site equipment. Services are now restore and Technical Support will continue to monitor for stability. Further updates will be provided as new information is learned.

July 9, 2025 9:47AM EDT
[Investigating] Atlantech Online Field Technicians have dispatched to the site for further troubleshooting. Further details will be provided as new information is learned.

July 8, 2025 7:55PM EDT
[Investigating] Master Ticket ID: 493833 Incident Start Date and Time: 7/8/2025 6:30 PM Atlantech Online monitoring has detected a service interruption affecting customers at 1901 L St NW, Washington DC. Engineers are investigating the issue and further details will be posted as they are learned.

Value Added Services




Operational

General Connectivity Services




Operational

Voice Services




Operational

Data Center, Colocation and Hosting




Operational

Ethernet - Arlington, VA




Operational

Ethernet - Bethesda, MD




Operational

Ethernet - Fairfax, VA




Operational

Ethernet - Gaithersburg, MD




Operational

Ethernet - Germantown, MD




Operational

Ethernet - Herndon, VA




Operational

Ethernet - McLean, VA




Operational

Ethernet - Philadelphia, PA




Operational

Ethernet - Rockville, MD




Operational

Ethernet - Silver Spring, MD




Operational

Ethernet - Vienna, VA




Operational

Ethernet - Washington, DC




Operational

Atlantech Internal Systems




Operational

Ethernet - Columbia, MD




Operational

Testing (Internal)




Operational

Ethernet- Chantilly, VA




Operational

Scheduled Maintenance

Schedule

July 12, 2025 1:00AM - 3:00AM EDT

Components

Atlantech Internal Systems

Locations

Care Helpdesk System

Description

Master Ticket ID: 493803 Atlantech Online will be upgrading the Care ticketing system to a new version. During the maintenance window, the Care ticketing system will be unavailable. For the duration of the maintenance, customers that require technical support should reach out to us via phone at 301.755.2260. After the upgrade is complete, users may experience performance issues due to background syncing. Performance is expected to normalize by the end of the weekend.
Fiber MaintenancePlanned Maintenance

Schedule

July 14, 2025 11:00PM - July 15, 2025 6:00AM EDT

Components

Ethernet - Silver Spring, MD

Locations

8401/8403/8405 Colesville Rd, 1 Inventa Place

Description

Master Ticket ID: 493647 Type of work: Mandatory fiber relocation Expected Impact: No expected impact to customer services Maintenance will be performed on a fiber uplink connecting 8401 Colesville Rd to 1 Inventa Pl. Both sites have another uplink path for traffic and are not expected to be affected by this maintenance.