Planned Maintenance In Progress
Service OutageOperational

Incident Status

Operational

Components

Ethernet - Germantown, MD

Locations

12800/12850 Middlebrook Rd



January 29, 2024 3:49PM EST
[Monitoring] Atlantech technicians have completed maintenance at 12800 Middlebrook Rd and found no evidence of damage or degradation to the building device. Atlantech will continue investigating and technicians will be sent to a neighboring site for inspection and maintenance tomorrow morning. Once again, no service disruption is expected during this time.

January 29, 2024 7:11AM EST
[Monitoring] Field Service Technicians will be dispatching out to the 12800 Middlebrook location to perform maintenance on the building node. The maintenance window is from 8am-10am and no service disruption is expected.

January 26, 2024 7:26AM EST
[Monitoring] Atlantech Engineers have reported that service to the building has been restored. The service will be monitored for the next 24 hours and investigation into the root cause of the outage will continue.

January 25, 2024 7:32PM EST
[Investigating] Atlantech continues its investigation regarding the service outage at 12800 Middlebrook Rd. Support technicians have isolated the issue to the building-wide device onsite, and Field Service Techs will be dispatching tomorrow morning to remedy the issue. There is no ETR at this time.

January 25, 2024 4:11PM EST
[Investigating] Master Ticket ID: 432314 Incident Start Date and Time: 1/25/2023 3:35 PM Atlantech Online monitoring has detected a service interruption affecting customers at 12800 Middlebrook Rd. Engineers are investigating the issue and further details will be posted as they are learned.
HQ Firewall Failover TestPlanned Maintenance

Description

The HQ Firewall Deployment Project will test HA failover of our firewall cluster. This will also ensure that if the primary firewall was to fail the backup will take over as designed. There is no customer impact.

Components

Ethernet - Rockville, MD, Ethernet - Silver Spring, MD

Locations

1010 Wayne Ave, 1201 Seven Locks Rd

Schedule

December 20, 2023 6:00AM - 5:00PM EST



December 20, 2023 9:24AM EST
[Update] AOI Staff, Maintenance is currently underway; HQ is currently up and running all internal services over the standby firewall. Please advise NetOps is you have issue with internal services.

Value Added Services




Operational

General Connectivity Services




Operational

Voice Services




Operational

Data Center, Colocation and Hosting




Operational

Ethernet - Arlington, VA




Operational

Ethernet - Bethesda, MD




Operational

Ethernet - Fairfax, VA




Operational

Ethernet - Gaithersburg, MD




Operational

Ethernet - Germantown, MD




Service Disruption

Ethernet - Herndon, VA




Operational

Ethernet - McLean, VA




Service Disruption

Ethernet - Philadelphia, PA




Operational

Ethernet - Rockville, MD




Service Disruption

Ethernet - Silver Spring, MD




Operational

Ethernet - Vienna, VA




Operational

Ethernet - Washington, DC




Operational

Atlantech Internal Systems




Operational

Ethernet - Columbia, MD




Operational

Scheduled Maintenance

Schedule

October 25, 2023 7:00PM - 11:00PM EDT

Components

Value Added Services, Data Center, Colocation and Hosting

Locations

DNS, Rockville, MD Data Center, Silver Spring, MD Data Center

Description

The A10 Load Balancer requires a software upgrade in order to get the devices back under support from the vendor. NetOps currently have two A10 Load Balancers, one in SS and the other one is in RDC. The Load Balancers will be upgraded one at time. These devices are clustered in Active/Standby mode so the standby unit will be upgrade. The upgrade will be performed from SS HQ office to avoid file transfer delay. Downtime is not expected during this maintenance.

Schedule

October 26, 2023 4:00PM - 8:00PM EDT

Components

Value Added Services, Data Center, Colocation and Hosting

Locations

DNS, Rockville, MD Data Center, Silver Spring, MD Data Center

Description

The code upgrade last night has a bug that it's affecting our DNS operations. An Emergency Maintenance will happen to upgrade to a newer code address DNS instability.
Maintenance NoticePlanned Maintenance

Schedule

February 26, 2024 12:00AM - 5:00AM EST

Components

Ethernet - Rockville, MD

Locations

9605/9601/9603 Medical Center Dr

Description

Master Ticket ID: 435333 Maintenance Window 1st Activity Date 26-Feb-2024 00:01 to 26-Feb-2024 05:00 ( Eastern ) 26-Feb-2024 05:01 to 26-Feb-2024 10:00 ( GMT ) 2nd Activity Date 27-Feb-2024 00:01 to 27-Feb-2024 05:00 ( Eastern ) 27-Feb-2024 05:01 to 27-Feb-2024 10:00 ( GMT ) Affected Locations: 9601/9603/9605 Medical Center Dr Rockville, MD Reason for Maintenance: The Medical Center Dr builds 9601 through 9605 campus builds are being updated / redeveloped and the service cable is in conflict. Expected Impact: Service Affecting Activity: Any Maintenance Activity directly impacting the service(s) of customers. Service(s) are expected to go down as a result of these activities.

Schedule

February 26, 2024 3:00AM - March 15, 2024 3:00AM EDT

Components

Voice Services

Locations

Teams Calling

Description

Master Ticket ID: 435310 Dear Valued Customers, We are writing to inform you of an upcoming scheduled maintenance activity that may impact our MS Teams Calling services briefly. Atlantech Online will be performing necessary updates to the SBC (Session Border Controller) network worldwide. Maintenance Details: Title: Scheduled Maintenance: After Business Hours 2/26 – 3/15 – MS Teams SBC Updates Type of Work: SBC Configuration Updates Duration: Each weeknight during the Weeks of 2/26 through 3/11 Time: 3 AM ET (UTC 08:00) Expected Impact: Minimal disruption to service Purpose of Maintenance: Engineers will be implementing configuration changes to our MS Teams SBCs to ensure compliance with RFC2111, an important industry standard. Anticipated Impact: While every effort will be made to minimize impact, there may be a brief moment of downtime when the SBC connected to your Teams device is updated, estimated to be under a minute. During this time, you may be unable to make or receive calls via MS Teams. Maintenance Schedule: Starting from: February 26th, 2024 Ending on: March 15th, 2024 We apologize for any inconvenience this may cause and assure you that we are taking these steps to ensure continued service reliability and security. If you have any urgent concerns or queries regarding this maintenance, please do not hesitate to reach out to us at support@atlantech.net. Thank you for your understanding.