Active Incident
Important Notice: Winter Storm Watch for Metro DC RegionOperational

Incident Status

Operational

Components

Data Center, Colocation and Hosting

Locations

Rockville, MD Data Center, Silver Spring, MD Data Center


January 22, 2026 1:26PM EST
MONITORING

Master Ticket ID: 511062 The National Weather Service (NWS) has issued a Winter Storm Watch from Saturday evening, January 25th, through Monday morning, January 26th, for the Washington, DC and Baltimore metro regions, including central and southern Maryland and northern Virginia. Significant snowfall is likely, with at least 5 inches expected and the potential for more than 10 inches, along with possible sleet and freezing rain on Sunday. Travel may become very difficult, and hazardous conditions could impact the Monday morning commute. Atlantech Online data centers will remain fully staffed and operational throughout the storm. Our team is prepared to ensure uninterrupted service, monitoring all systems and facilities as the storm progresses. If you have any questions regarding this notification, please contact us at support@atlantech.net or call (301) 755‑2260.
Service Disruption at 1235 South Clark StService Disruption

Incident Status

Service Disruption

Components

Ethernet - Arlington, VA

Locations

1215/1225/1235 South Clark St / 1400 Crystal Dr


January 21, 2026 8:56AM EST
IDENTIFIED

Property management has confirmed that the disruption is due to a power outage in the area. Atlantech will continue posting updates as they come in.

January 21, 2026 8:54AM EST
INVESTIGATING

Master Ticket ID: 510914 Incident Start Date and Time: 1/21/2026 8:45 AM Atlantech Online monitoring has detected a service interruption affecting customers at 1215/1225/1235 South Clark St, and 1400 Crystal Dr, Arlington VA. Engineers are investigating the issue and further details will be posted as they are learned.
Phone Service DisruptionOperational

Incident Status

Operational

Components

Voice Services

Locations

International Calling, National Voice, Hosted PBX


January 20, 2026 9:50AM EST
IDENTIFIED

Services to the affected locations have been restored. The root cause of the issues was due to a configuration error affecting some customer-premise devices. This has been remedied, and engineers are currently implementing changes to ensure the issue doesn't recur in the future.

January 20, 2026 8:28AM EST
INVESTIGATING

Master Ticket ID: 510766 Atlantech is currently investigating an issue affecting inbound and outbound calling for some customers. More details will be posted as soon as they are learned.
Operator Connect Call Forwarding Intermittent IssuesDegraded Performance

Incident Status

Degraded Performance

Components

Voice Services

Locations

Operator Connect


January 19, 2026 6:16PM EST
INVESTIGATING

Master Ticket ID: 510733 Atlantech Online is investigating an issue affecting customers using Operator Connect. Call forwards configured in Teams which point to Auto Attendants are intermittently failing. Engineers are engaged on the issue with upstream partners and vendors. Additional updates will be provided as more information is learned.
GCC High Conference Audio IssueOperational

Incident Status

Operational

Components

Voice Services

Locations

Teams Direct Routing - GCC-High


January 8, 2026 2:09PM EST
MONITORING

Engineers discovered a configuration issue, and changes were implemented to correct the static noise. Calls are now appearing to work normally, and customers are encouraged to report any recurrences of the issue to our Technical Support team at support@atlantech or 301.755.2224.

January 7, 2026 7:06AM EST
IDENTIFIED

Engineers confirmed during testing that the source of the static is likely due to a comfort noise issue. Atlantech has escalated with the relevant partners to come up with a solution. More details will be provided as soon as possible.

January 2, 2026 2:45PM EST
INVESTIGATING

Engineers are continuing to investigate the issue, and testing is currently being performed to isolate the cause. Additional updates will be provided as soon as possible.

December 31, 2025 2:25PM EST
INVESTIGATING

Master Ticket ID: 509094 Atlantech is currently investigating an issue affecting GCC High audio conferencing. Some users have reported static while dialing into a conference call from an outside number. Engineers are investigating, and more details will be provided as they are learned.

Value Added Services




Operational


General Connectivity Services




Operational


Voice Services




Degraded Performance


Data Center, Colocation and Hosting




Operational


Ethernet - Arlington, VA




Operational


Ethernet - Bethesda, MD




Operational


Ethernet - Fairfax, VA




Operational


Ethernet - Gaithersburg, MD




Operational


Ethernet - Germantown, MD




Operational


Ethernet - Herndon, VA




Operational


Ethernet - McLean, VA




Operational


Ethernet - Philadelphia, PA




Operational


Ethernet - Rockville, MD




Operational


Ethernet - Silver Spring, MD




Operational


Ethernet - Vienna, VA




Operational


Ethernet - Washington, DC




Service Disruption


Atlantech Internal Systems




Operational


Ethernet - Columbia, MD




Operational


Testing (Internal)




Operational


Ethernet- Chantilly, VA




Operational


Ethernet- Boydton, VA




Operational